Deja Capers
Rochester,NY
Summary
I am a Compassionate Direct Support Professional with a proven track record at Arc Of Monroe , skilled in client support and medication administration. Demonstrated strong time management and behavior redirection abilities, enhancing clients' quality of life through tailored care plans and crisis intervention, fostering a safe and empowering environment for individuals with disabilities.
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Arc Of Monroe County
09.2017 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Transported clients to medical and dental appointments to provide support.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
Customer Service Agent AT&T Retention Center
Sutherland Global Services
03.2015 - 09.2017
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Crew Member
Panera Bread
03.2014 - 04.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Chair Youth Leader ( Youth Voice One Vision)
City of Rochester Neiborhood Service Center
01.2011 - 06.2014
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Mentored young individuals, emphasizing the importance of goal-setting and selfimprovement.
- Coordinated and led weekly youth meetings, facilitating conversations and activities to promote team building and leadership development.
- Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
- Assisted youth in recognizing strengths and weaknesses, and guided development of personal and professional goals.
- Empowered young people by offering them opportunities to lead group discussions or present on topics they were passionate about.
Education
High School Diploma -
John Marshall High School
Rochester, NY06-2014
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Client documentation
- Housekeeping tasks
- Health and safety requirements
- Direct patient care
- Goal setting
- HIPAA compliance
- Daily living support
- Healthcare
- First aid and CPR
- CPR certification
- Documentation and recordkeeping
- Vitals monitoring and documentation
Certification
- PCA - Personal Care Aide
- CPCT/A - Patient Care Technician/Assistant
Timeline
Direct Support Professional
Arc Of Monroe County
09.2017 - Current
Customer Service Agent AT&T Retention Center
Sutherland Global Services
03.2015 - 09.2017
Crew Member
Panera Bread
03.2014 - 04.2017
Chair Youth Leader ( Youth Voice One Vision)
City of Rochester Neiborhood Service Center
01.2011 - 06.2014
High School Diploma -
John Marshall High School
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