Deja Cherry
Atlanta,GA
Summary
Business Development & Hospitality professional with 5+ years of combined hands-on experience in business development, accounts management, sales, strategic relationship development and evaluating growth strategies. Highly adept at networking with decision makers, growing customer base, and customer solution rectification.
Overview
8
8
years of professional experience
Work History
Room Controller
The Westin Peachtree Plaza
01.2023 - Current
- Monitor the security of room keys and maintain the security system
- Resolve complaints and disputes in an efficient manner
- Supervise the cleaning staff to ensure rooms are maintained to company standards
- Responsible for ensuring efficient management of hotel guest rooms and maintenance of guest satisfaction
- Monitor guest room inventory and update room availability records
- Ensure accuracy of room rates and charges
- Assist with checkin and checkout procedures
- Follow up with guests to ensure satisfaction with their stay
- Update daily reports and records, such as occupancy, revenue, and accounts receivable
Front Desk Agent
Omni CNN
08.2022 - 01.2023
- Coordinator
- Greets visitors, answers phone calls, and responds to emails in a professional and timely manner
- Manages front desk operations including appointment scheduling, office supplies, and mail sorting
- Handles customer service inquiries and complaints
- Ensures compliance with office policies and procedures
- Maintains a clean and organized reception area
Front Office Supervisor
Viceroy Hotels & Resorts
02.2022 - 08.2022
- Supervised front office staff of 10+ employees, ensuring that all customer service needs were met
- Developed and implemented customer service standards to ensure highquality customer service
- Reconciled daily cash reports and maintained accurate records of financial transactions
- Trained new employees on customer service and administrative procedures
- Developed and maintained relationships with customers and ensured their satisfaction
- Performed routine audits of front office procedures and staff performance
- Responded to customer inquiries and complaints in a timely manner
- Monitored daily operations of the front office and assisted with administrative tasks
Front Desk Agent
Hilton Garden Inn
03.2020 - 02.2022
- Answered and directed incoming calls in a professional manner.
- Greeted guests courteously and provided excellent customer service.
- Assisted guests with checkin and checkout procedures.
- Handled guest inquiries and complaints in a timely and professional manner.
- Assisted guests in selecting rooms and provided information about amenities.
- Processed cash and credit card payments for hotel reservations.
- Maintained accurate records of guest information and reservations.
- Ensured all front desk areas were kept clean and organized.
Administrative Assistant
Learnserve International
10.2020 - 01.2022
- Developed and maintained filing systems and databases for client, customer, and employee records
- Compiled, proof read, and disseminated a wide variety of reports and other documents
- Answered and directed incoming calls, took messages, and responded to general inquiries
- Scheduled and coordinated meetings, appointments, and travel arrangements for staff
- Managed office supplies, purchased supplies and equipment as needed
- Developed and implemented procedures to improve administrative processes
- Performed receptionist duties and provided customer service to visitors and employees
- Processed invoices and payments, and maintained records of expenditures
Ambassador
Learnserve International
04.2016 - 07.2019
- Prepared and delivered presentations to a variety of audiences
- Created and implemented ambassador outreach strategies to ensure successful ambassador program outcomes
- Assisted in the selection and onboarding of ambassadors
- Collaborated with marketing, sales, and communications teams to ensure ambassador program initiatives were successful
- Generated creative ideas to engage and motivate ambassadors
Education
Norfolk State University
Norfolk, VAHigh School Diploma -
Paul Pcs International High School
Washington, DC05.2017
Skills
- Guest Relations
- Property Management Systems Knowledge
- Customer Inquiries
- Manage Budgets
- Cash Register Operations
- Customer Relationship Management
- Verbal and Written Communication
- Sales and Marketing
- CRM Software
- Data Entry Documentation
Timeline
Room Controller
The Westin Peachtree Plaza
01.2023 - Current
Front Desk Agent
Omni CNN
08.2022 - 01.2023
Front Office Supervisor
Viceroy Hotels & Resorts
02.2022 - 08.2022
Administrative Assistant
Learnserve International
10.2020 - 01.2022
Front Desk Agent
Hilton Garden Inn
03.2020 - 02.2022
Ambassador
Learnserve International
04.2016 - 07.2019
Norfolk State University
High School Diploma -
Paul Pcs International High School
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