Deja Conley
Tampa,FL
Summary
Motivated professional seeking a new start in my career with opportunities for advancement. Bringing a diverse skill set in customer service, sales, administration, and team leadership.
Overview
10
10
years of professional experience
Work History
Warehouse Associate - Problem Solver and Ambassador
Amazon
03.2019 - Current
- Resolved inventory discrepancies, order fulfillment issues, and shipment errors
- Inspected product quality and ensured accurate inventory counts
- Used warehouse management systems to track and document issues
- Collaborated with departments to resolve issues and improve processes
- Trained and mentored new associates, demonstrating best practices and safety procedures
- Led and motivated team members, assisting supervisors with workflow management
- Addressed associate inquiries, acting as a liaison between associates and management
- Identified and implemented operational improvements.
Etsy Artist Business Owner
Divinely Made Crafts & Moné Vu LLC
01.2020 - 07.2023
- Designed and created original artwork and handmade products
- Managed Etsy shop, product listings, and high-quality photos
- Provided prompt customer service and handled custom orders
- Promoted shop through social media and marketing campaigns
- Tracked inventory, managed supplies, and ensured timely shipment
- Processed orders, packaged securely, and handled shipping logistics
- Set prices, managed finances, and handled taxes.
Entertainment Committee Entertainment Coordinator
Esplanade of Tampa
08.2021 - 02.2023
- Planned and organized entertainment events, coordinating with vendors and entertainers
- Engaged with the community, promoted events, and gathered feedback
- Managed logistics, including securing locations, arranging equipment, and overseeing setup/breakdown
- Created and managed budgets, negotiated contracts, and monitored expenses
- Recruited, managed, and trained event volunteers
- Ensured compliance with safety regulations and coordinated risk management
- Maintained event records, prepared reports, and handled correspondence.
Freelance Bartender
Various Locations
07.2015 - 10.2020
- Consulted with clients and set up bar area for events
- Mixed and served a variety of beverages, including custom cocktails
- Provided friendly customer service and handled special requests
- Managed inventory and ordered supplies as needed
- Processed payments and maintained accurate sales records
- Ensured bar cleanliness and adhered to health regulations
- Cleaned up and stored equipment post-event.
Cruise line Telephone Sales Representative
Holiday Cruise Line
11.2016 - 10.2017
- Made outbound and handled inbound calls to promote and sell cruise packages
- Explained features, benefits, and special offers of cruises
- Provided exceptional customer service and resolved complaints
- Assisted with bookings, processed payments, and confirmed reservations
- Followed up with potential customers and sent confirmations
- Maintained customer records and tracked sales performance.
Front Desk Receptionist
Gadget Repair
03.2014 - 06.2016
- Greet customers and address inquiries
- Schedule and manage repair appointments
- Check-in and check-out devices for repair
- Handle phone calls, emails, and maintain customer records
- Prepare invoices, process payments, and manage transactions
- Track inventory and reorder supplies
- Promote additional services and products.
Education
Bachelor’s IT and Cybersecurity -
Western Governors University (WGU)
Tampa, FL01.2028
High School Diploma -
Wiregrass Ranch Highschool
Tampa, FL05.2014
Skills
- Strong customer service and communication
- Effective time management and multitasking
- Proficiency in administrative tasks and scheduling
- Basic technical knowledge of gadget repairs
- Sales techniques and upselling
- Accurate cash handling and financial management
- Teamwork and collaboration
- Problem-solving and troubleshooting
- Event planning and organization
- Budgeting and financial management
- Logistics coordination and operations management
- Leadership and mentoring abilities
- Marketing and promotional strategies
- Risk management and safety compliance
- Quality Control
- Shipping and receiving
- Order Picking
- Packaging and Labeling
- Labeling and boxing
References
Available upon request
Timeline
Entertainment Committee Entertainment Coordinator
Esplanade of Tampa
08.2021 - 02.2023
Etsy Artist Business Owner
Divinely Made Crafts & Moné Vu LLC
01.2020 - 07.2023
Warehouse Associate - Problem Solver and Ambassador
Amazon
03.2019 - Current
Cruise line Telephone Sales Representative
Holiday Cruise Line
11.2016 - 10.2017
Freelance Bartender
Various Locations
07.2015 - 10.2020
Front Desk Receptionist
Gadget Repair
03.2014 - 06.2016
Bachelor’s IT and Cybersecurity -
Western Governors University (WGU)
High School Diploma -
Wiregrass Ranch Highschool