Deja Cooper
Alexandria,LA
Summary
goal-oriented individual who is experienced in greeting a high volume of customers and recommending merchandise based on individual requirements. skilled at creating displays to promote higher sales, completing cash register transactions, and maintaining accurate records of all transactions. As a personable Guest Services Agent with over 2 years of experience in the hotel industry, well-versed in hotel operations and guest account management. also adept at communicating with guests to provide information, resolve challenges, and deliver exceptional service
Overview
4
4
years of professional experience
Work History
Sales Associate
Bath And Body Works, Limited Brands
09.2022 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Guest Relations Representative
Spa Belleza
12.2022 - 08.2023
- Anticipated and attentively handled guest needs or concerns.
- Compiled feedback to help management improve guest relations policies and prevent common conflicts.
- Engaged guests through upbeat conversation and personalized service.
- Answered multi-line telephone system to aid guests, direct callers and take messages.
- Coordinated schedules and set appointments for guests and staff.
- Typed up professional business correspondence, reports and other documents.
- Logged guest interactions via email, phone and in-person in computer system.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
Server
Applebee's Grill + Bar
06.2022 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server/Bartender Trainer
Chillis
01.2020 - 06.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Bachelor of Arts - Forensic Psychology
Southern New Hampshire University
Hooksett, NH02.2027
High School Diploma -
Natchitoches Parish Tec And Career Center
Natchitoches, LA05.2022
Skills
- Upselling
- Contract Preparation
- Customer Needs Assessment
- Payment Processing
- Product Sales
- Client Account Management
- Guest Inquiry Resolution
- Local Attraction Knowledge
- Guest Complaint Resolution
- Customer Rapport
- Hospitality Best Practices
- Guest Services Agent Training
- Food Delivery
- Food Inspection
- Guest Engagement
- Supply Restocking
Timeline
Guest Relations Representative
Spa Belleza
12.2022 - 08.2023
Sales Associate
Bath And Body Works, Limited Brands
09.2022 - 12.2023
Server
Applebee's Grill + Bar
06.2022 - 12.2022
Server/Bartender Trainer
Chillis
01.2020 - 06.2022
Bachelor of Arts - Forensic Psychology
Southern New Hampshire University
High School Diploma -
Natchitoches Parish Tec And Career Center