Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deja Davis

Houston

Summary

With my advanced customer service skills of 9 years of experience I am seeking to make use of my communication skills, client relationship, organization, retail, sales, and hospitality activities in order to provide a high level of service and professionalism while challenging my abilities to a higher level career that I can contribute to the growth of the company.Although I have also have worked multiple jobs at the same time at my earlier years they’re not all listed because I wanted to showcase the more tenured positions. As an experienced Leasing Professional, have demonstrated consistent success in managing all facets of property leasing. Strengths lie in negotiation skills, client relationship management, and understanding of real estate laws and regulations. Past roles highlighted ability to increase occupancy rates while providing high-quality service to tenants & management.

Overview

4
4
years of professional experience

Work History

Leasing Professional

Cres Management
Houston
03.2023 - Current
  • Property: The Pointe at Westlake Apartment Homes
  • Follow up and consult with prospects and residents needs
  • Marketing outreach & marketing social media, weekly survey reports with local market properties
  • Leased units, move ins, tours, & inspections
  • Create & host resident events
  • Perform office administrative duties by answering numerous daily phone calls, filing, scanning, verifying documents
  • Assisting assistant manager & property manager with additional workload
  • Managing emails, by following up with prospects & responding to resident’s needs
  • Working on approving or denying applicants and resident retention
  • Submitting commissions/bonus on templates to management for payroll
  • Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.

Universal bank teller

Ibc Bank
Houston
01.2022 - 02.2023
  • Drive around building before opening, performing opening duties such as checking night deposit drop box, turning on the drive thru machinery and lights, logging in to precision & Argo teller, counting the vault and my cash box, reviewing daily currency exchange rates
  • Daily morning meetings on teams with the branch with all other branches for important staff meetings and setting weekly goals
  • Prepared to share my positive attitude and smile for guests and coworkers
  • Making and processing transactions to fulfill all customers needs
  • Multitasking with answering phone calls
  • Log recording by keeping record of exchanging currency amongst the vault, my cash box, nightly deposits
  • Money handling; cash, checks, cashier checks, transit, on us checks
  • Money balancing
  • Cross selling by explaining products/services knowledge
  • Getting referrals for insurance, merchant services, loans, personal and business credits/loans

Leasing Professional (temp agency)

Rev MultiFamily Leasing Management Company
Houston
07.2021 - 01.2022
  • Follow up and consult with prospects and residents needs
  • Worked at multiple properties from Greystar, Lurin, Chamberlain & Associates, RPM Living, Willow residentials
  • Leased units, move ins, tours, & inspections
  • Do nightly reports on salesforce
  • Multitasking, adapting to different properties work environment
  • Perform office administrative duties by answering numerous daily phone calls, filing, scanning, verifying documents
  • Assisting assistant manager & property manager with additional workload
  • Managing emails, by following up with prospects & responding to resident’s needs

Education

Psychology Associates -

Lamar University
01.2017

High School Diploma -

Jersey Village High School
01.2016

Skills

  • Customer Service
  • Microsoft Excel
  • Microsoft Office
  • Microsoft Outlook
  • Windows
  • Teams
  • Workday
  • Slack
  • Salesforce
  • Serving
  • Waitressing
  • Cashier
  • Sales
  • Team Player
  • Client Relationship Building
  • Positive Attitude
  • Yardi
  • Knock
  • CRM
  • Entrata
  • Onesite/Realpage
  • Event planning
  • Applicant screening
  • Email management
  • Team collaboration
  • Conflict resolution
  • Cash handling
  • Adaptability
  • Community development
  • Multitasking
  • Retail
  • Sales Goals
  • Upselling Products/Services
  • Property tours
  • Product Knowledge
  • Health Insurance & Life Insurance licensed
  • Property inspections
  • Leasing procedures
  • Office administration
  • Revenue generation
  • Reliability
  • Fair housing regulations
  • Building rapport
  • Social media engagement
  • Customer service

Timeline

Leasing Professional

Cres Management
03.2023 - Current

Universal bank teller

Ibc Bank
01.2022 - 02.2023

Leasing Professional (temp agency)

Rev MultiFamily Leasing Management Company
07.2021 - 01.2022

Psychology Associates -

Lamar University

High School Diploma -

Jersey Village High School
Deja Davis