Deja Davis
Las Vegas,NV
Summary
With 7+ years of experience in customer service and patient care, I have developed skills in managing administrative duties and enhancing operational efficiency. Proficient in Microsoft Office and Outlook, with a strong focus on customer satisfaction and effective communication. I am driven by a passion for continuous learning and professional growth, and I aim to contribute to a dynamic team environment that values collaboration and innovation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CNA
Life Care of S. Las Vegas
Las Vegas, NV
02.2024 - 04.2025
- Provided compassionate patient care, creating a nurturing environment that improved their overall well-being.
- Monitored vital signs and reported changes to nursing staff promptly.
- Performed comprehensive CNA duties in a dynamic rehabilitation setting, improving patient recovery.
- Collaborated with nursing staff to develop personalized care plans, optimizing patient recovery and enhancing teamwork.
CNA
St. Joseph Transition Rehabilitation
Las Vegas, NV
08.2023 - 02.2024
- Consistently provided direct patient care, ensuring patient comfort and well-being, which translates to a dedication to maintaining high standards of care in any healthcare setting.
- Demonstrated meticulous attention to detail in administering prescribed treatments, ensuring accuracy and patient safety, which is crucial for effective healthcare delivery.
- Effectively assisted patients with mobility needs, fostering independence and improving their quality of life, showcasing adaptability and patient-centered care skills.
CNA
Nevada State Veterans Home
07.2022 - 10.2023
- Delivered compassionate care to residents, improving daily life and ensuring comfort and dignity.
- Facilitated daily living activities, enhancing resident autonomy and quality of life.
- Streamlined daily care routines, improving efficiency and ensuring timely assistance with activities of daily living for all residents.
- Maintained accurate patient records and documentation, ensuring compliance with HIPAA standards and improving continuity of care.
BILLING&CODING
Las Vegas Neurology Center - US Staffing Agency
08.2022 - 02.2023
- Reviewed and verified the accuracy of claims, improving billing efficiency and minimizing errors.
- Ensured compliance with medical billing standards, increasing claim acceptance rates.
- Facilitated the timely submission of claims.
- Audited billing discrepancies and collaborated with healthcare providers to resolve issues, resulting in significant improvements in accuracy.
CLAIMS PROCESSOR
Employers Workers Comp Insurance - US Staffing Agency
08.2022 - 02.2023
- Efficiently processed claims, decreasing resolution time and improving patient satisfaction.
- Coordinated follow-up appointments, ensuring timely recovery and improving communication with stakeholders.
- Drafted clear correspondence, facilitating effective communication and building trust with injured workers.
- Generated accurate billing statements, optimizing payment processes and minimizing errors in financial transactions.
- Collaborated with adjusters and medical providers to resolve complex claims, expediting resolutions.
RESIDENT ASSISTANT CARE
Nevada State Veterans Home
03.2022 - 06.2022
- Assisted residents with meals, ensuring dietary needs were met and documenting intake accurately.
- Facilitated communication between residents and their families, enhancing emotional support and connection.
- Monitored resident activities, ensuring safety and adherence to infection control protocols.
- Collaborated with the clinical team to address resident needs, enhancing the quality of care.
- Observed resident behavior, reporting changes to nursing staff for timely interventions.
FRONT DESK RECEPTIONIST/ KEY HOLDER
Massage Envy
07.2021 - 12.2021
- Managed daily operations, ensuring smooth client flow and efficient appointment scheduling.
- Increased membership sales through effective communication and personalized service.
- Streamlined opening and closing procedures, improving operational efficiency and minimizing downtime.
- Supported therapists by preparing enhancements promptly, improving client satisfaction.
INVENTORY/CASHIER
Nevada Wellness Center
09.2021 - 10.2021
- Processed customer check-ins and verified IDs, ensuring smooth operations and compliance.
- Efficiently managed online order fulfillment, increasing customer satisfaction and service speed.
- Conducted accurate inventory counts, maintaining precise stock levels and minimizing discrepancies.
- Handled cashier duties with accuracy, facilitating seamless customer checkouts and transactions.
- Maintained cleanliness between customers, ensuring a welcoming and hygienic environment.
First Notice Of Lost-Customer Service Agent
QuestX
06.2020 - 03.2021
- Handled claim intake for insured, claimants, and agents, ensuring accurate and timely processing.
- Provided comprehensive claim information, effectively addressing inquiries and resolving issues.
- Collaborated with multiple insurance companies to streamline claim handling procedures.
MANAGER
Express Retail
08.2019 - 01.2021
- Led sales team to exceed targets, enhancing customer satisfaction and operational efficiency.
- Set and achieved daily goals, optimized team performance, and ensured seamless store operations.
- Managed payroll and scheduling, maintaining effective communication with district manager.
- Streamlined shipment processes, improving inventory accuracy and reducing unpacking time.
MANAGER
Charming Charlies
03.2019 - 08.2019
- Led a sales team to exceed targets, enhancing customer experience and operational efficiency.
- Implemented strategic scheduling, optimizing team performance and ensuring consistent customer satisfaction.
- Managed financial operations, improving cash flow management and fostering accountability.
- Maintained visual merchandising standards, contributing to an inviting shopping environment.
- Communicated store progress to district manager, facilitating informed decision-making.
STYLE SPECIALIST
Charming Charlies
11.2018 - 03.2019
- Ensured visual and cleanliness standards, boosting customer satisfaction and store appeal.
SALES ASSOCIATE
Plato's Closet
09.2017 - 04.2018
- Assisted customers, managed store organization, and executed sales transactions efficiently.
- Analyzed sales items, processed purchases, and maintained inventory for optimal store operations.
- Delivered exceptional customer service, enhancing shopper engagement and loyalty while driving repeat business for the store.
Education
Southern NV State Veterans Home -
Crombie Academy
Boulder City, NV05.2022
High School Diploma -
Palo Verde High School
Las Vegas, NV01.2017
Skills
- Billing/Coding (Beginner)
- Workers Comp Intake
- Patient Charting Systems
- Assisting Residents
- Outlook
- Communication
- Customer Service
- Stocking
- Merchandising
- Detail Oriented
- Patient Advocacy
Certification
- CNA License
- BLS Certification
Timeline
CNA
Life Care of S. Las Vegas
02.2024 - 04.2025
CNA
St. Joseph Transition Rehabilitation
08.2023 - 02.2024
BILLING&CODING
Las Vegas Neurology Center - US Staffing Agency
08.2022 - 02.2023
CLAIMS PROCESSOR
Employers Workers Comp Insurance - US Staffing Agency
08.2022 - 02.2023
CNA
Nevada State Veterans Home
07.2022 - 10.2023
RESIDENT ASSISTANT CARE
Nevada State Veterans Home
03.2022 - 06.2022
INVENTORY/CASHIER
Nevada Wellness Center
09.2021 - 10.2021
FRONT DESK RECEPTIONIST/ KEY HOLDER
Massage Envy
07.2021 - 12.2021
First Notice Of Lost-Customer Service Agent
QuestX
06.2020 - 03.2021
MANAGER
Express Retail
08.2019 - 01.2021
MANAGER
Charming Charlies
03.2019 - 08.2019
STYLE SPECIALIST
Charming Charlies
11.2018 - 03.2019
SALES ASSOCIATE
Plato's Closet
09.2017 - 04.2018
Southern NV State Veterans Home -
Crombie Academy
High School Diploma -
Palo Verde High School