Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Deja Fink

Deja Fink

Blaine,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Freight Processing Manager

Big Lots
Bellingham, WA
01.2021 - Current
    • Mentored departmental team, boosting efficiency, success and morale among employees.
    • Evaluated and assessed employee performance to meet production and data targets.
    • Established and updated work schedules to account for changing staff levels and expected workloads.
    • Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
    • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
    • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Customer Service Lead/specialist

Big Lots
Bellingham, WA
07.2008 - Current
  • Helped customers complete purchases, locate items and join reward programs.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Unloaded deliveries from trucks in prompt fashion.
  • Stocked shelves to match planogram images and instructions.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved concerns with products or services to help with retention and drive sales

Fitness Center Attendant

Everyday Fitness
Ferndale, WA
08.2018 - 02.2019
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Sold memberships and personal training sessions to new customers.
    • Locked and unlocked facilities to allow participants entry or shut down after events.
    • Collected and authorized payments of guests.
    • Kept facilities clean, neat and organized to give areas professional and fresh appeal.

Customer Service Attendant

Fairway Sparkle Dry Cleaners
Lynden, WA
01.2016 - 08.2018
  • Recommended products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
  • Used pressing machines and hand irons on appropriate garments.
  • Started washers, dry cleaners, driers or extractors and regulated machine processes.
  • Performed cash, card and check transactions to complete customer purchases.

Education

Associate of Applied Science - Basic Transfer Degree

Tacoma Community College
Tacoma, WA
06.1997

High School Diploma -

Peninsula High School
Gig Harbor, WA
1997

Skills

  • Administration and Reporting
  • Operational Reporting
  • Invoice Matching
  • Inventory Audits
  • Visual Merchandising
  • Production Standards
  • Managing Operations and Efficiency
  • Interpersonal Skills
  • Team Leadership

Timeline

Freight Processing Manager

Big Lots
01.2021 - Current

Fitness Center Attendant

Everyday Fitness
08.2018 - 02.2019

Customer Service Attendant

Fairway Sparkle Dry Cleaners
01.2016 - 08.2018

Customer Service Lead/specialist

Big Lots
07.2008 - Current

Associate of Applied Science - Basic Transfer Degree

Tacoma Community College

High School Diploma -

Peninsula High School

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Deja Fink