Deja Fitzpatrick
Allentown,PA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
14
14
years of professional experience
Work History
Client Services Project Manager II
ThermoFisher Scientific
01.2021 - 07.2024
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated material procurement and required services for projects within budget requirements.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Supply Chain Specialist II
ThermoFisher Scientific
11.2018 - 12.2020
- Capture data to track key metrics related to on time performance, supply shortages impacting the program.
- Apply professional judgment to evaluate all project change requests incorporating feasible modifications, and effectively providing feedback to affected stakeholders.
- Monitor project plan timelines and communicate any implications of timeline slippage to management with proposed solutions.
- Recognize problems influencing or affected by other resource requirements impacting the ability to deliver projects in the predetermined timeline.
- Supports revenue tracking, billing, and reconciliation as well as other administrative functions within the global service.
- Provide recommendations for process improvements to business areas of support.
- Developed comprehensive performance metrics to monitor supply chain efficiency and identify areas for improvement.
- Provided ongoing support to global logistics teams, ensuring timely shipment of products across borders.
- Led supply chain improvement efforts through management of carrier relationships, customs activities and international security measures.
Distribution Support Manager
ThermoFisher Scientific
07.2016 - 11.2018
- Ensure SOP as well as Global Manufacturing Principles are implemented within every clinical packaging procedure.
- Plans, coordinates, and performs distribution activities for customer clinical trials with assistance from Project Manager.
- Work with resources both on and outside of Product Development to bring about timely delivery of completed projects.
- Provide technical direction of product development team to bring entire project to completion.
- Follow Product Development Process and other company processes as required.
- Coordination and communication of all relevant activities, both internal and external to ensure that all services and products are ready for the start of the study or as required by the customer
- Assists in setting up and maintaining study filing systems and maintains accurate records for all work undertaken.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Packaging Room Leader
ThermoFisher Scientific
07.2011 - 07.2015
- Ensure SOP as well as Global Manufacturing Principles are implemented within every clinical packaging.
- Oversaw day-to-day activities of 25 employees in packaging establishment, fostering inspiring atmosphere to optimize employee experiences.
- Assign In-room task assignments for all clinical packaging employees assigned to my rooms.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
- Observed packing operations to verify conformance to specifications.
- Devised and implemented processes and procedures to streamline operations.
Automated Logistics Specialist
United States Army Reserves
07.2010 - 07.2016
- Managed warehouse staff effectively, providing training on new systems and fostering a collaborative work environment.
- Establishes and maintain stock records and other documents such as inventory, material control and supply reports.
- Conducted data analysis to identify trends in inventory movement, informing purchasing decisions for optimal stock levels.
- Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports.
- Ensured regulatory compliance in warehousing operations by adhering to safety protocols, proper labeling, and documentation procedures.
- Kept track of medical supplies and equipment and received, stored, recorded and issued medical supplies for unit.
- Assisted in budget development for logistics operations, identifying cost-saving opportunities and implementing financial controls.
Collections Lead II
Shift4 Payments
Allentown, PA
01.2021 - 06.2023
- Mentored junior staff members to develop essential skills required for successful collections efforts.
- Boosted team morale and productivity with regular performance reviews, feedback sessions, and recognition of accomplishments.
- Collaborated closely with credit analysts to evaluate risk profiles of potential clients before extending credit facilities.
- Achieved high levels of accuracy in account reconciliations by diligently reviewing documents and records.
- Streamlined processes for quicker debt recovery, implementing standardized procedures and best practices.
- Optimized resources allocation based on individual collector''s strengths and abilities, maximizing their contributions to the team''s overall performance.
- Managed a portfolio of delinquent accounts, resulting in successful recovery of outstanding balances while preserving customer relationships.
Education
Master of Science - Management & Leadership
EAST STROUDSBURG UNIVERSITY
East Stroudsburg, PA05.2024
Bachelor of Science -
EAST STROUDSBURG UNIVERSITY
East Stroudsburg, PA05.2021
Associate of Arts - Criminal Justice
LEHIGH CARBON COMMUNITY COLLEGE
Schnecksville, PA05.2018
Skills
- Microsoft Office
- NetSuite
- VMWare
- SQL
- Salesforce
- Power BI
- Global Gateway
- Pulse Secure
- IRT system
- Logistics Management
Internship
Monroe County Women’s Resource Center, A dedicated corps of volunteers providing direct services such as staffing the 24- hour hotline and facilitating support groups, fundraising and outreach initiatives.
Awards
- Role Model Leadership
- Inspire Award
- Impact Award
- OWN IT Training
- Combative Certified
Timeline
Client Services Project Manager II
ThermoFisher Scientific
01.2021 - 07.2024
Collections Lead II
Shift4 Payments
01.2021 - 06.2023
Supply Chain Specialist II
ThermoFisher Scientific
11.2018 - 12.2020
Distribution Support Manager
ThermoFisher Scientific
07.2016 - 11.2018
Packaging Room Leader
ThermoFisher Scientific
07.2011 - 07.2015
Automated Logistics Specialist
United States Army Reserves
07.2010 - 07.2016
Master of Science - Management & Leadership
EAST STROUDSBURG UNIVERSITY
Bachelor of Science -
EAST STROUDSBURG UNIVERSITY
Associate of Arts - Criminal Justice
LEHIGH CARBON COMMUNITY COLLEGE