DEJA GARCIA
Lakeland,FL
Summary
Experienced customer care specialist seeking a customer service role at a growing company. Collaborative team player adept at achieving daily financial targets, enhancing productivity, and fluent in both English and Spanish.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CNA
Amedisys Hospice
Lakeland, FL
03.2023 - Current
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
CNA
Bridgewalk Nursing Facility
Lakeland, FL
06.2022 - 03.2023
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Cna
Valencia Hills Rehab health center
Lakeland, FL
11.2021 - 06.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Scheduling Coordinator
Bayada Home Health Aid
01.2020 - 11.2021
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Education
High school diploma -
Abraham Lincoln High School
01.2019
Skills
- Bilingual
- Goal Oriented
- Very Motivated
- Microsoft Office
- Good people skills
- Multitask
- Reliable
- Customer Service
- Team player
- Competitive intelligence
- Data Entry
- Phone Etiquette
Certification
- CNA License
- Aesthetician Licenses
- CPR
Timeline
CNA
Amedisys Hospice
03.2023 - Current
CNA
Bridgewalk Nursing Facility
06.2022 - 03.2023
Cna
Valencia Hills Rehab health center
11.2021 - 06.2022
Scheduling Coordinator
Bayada Home Health Aid
01.2020 - 11.2021
High school diploma -
Abraham Lincoln High School