Deja Green
Columbus,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Assistant 1 Provider Enrollment
Ohio Department Of Medicaid
06.2023 - Current
- Prepared and processed provider enrollment with Medicaid.
- Monitored credentials and contacted practitioners when expiration dates were nearing.
- Enter providers effective dates into enrollment database.
- Met or exceeded enrollment and retention goals consistently.
- Provided policy information and maintained enforcement.
- Assists providers with the provider enrollment process on the webpage and our new provider network management system.
Fraud Electric Money Movement
JPMorgan Chase & Co
07.2022 - 06.2023
- As a Electronic Money Movement/Fraud Hotline Fraud Specialist I am dedicated to helping customers with inbound calls with Fraud Alerts on Wires, Online Transfers ,Check Fraud , ACH , Zelle & Fraud on account and debit cards
- I also assist bankers when calling in with known clients and escalating calls & wires for our back office team.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Identified assets of suspects in order to freeze and seize assets.
- Reviewed transactions and receipts to identify any suspicious activity.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
Dispute specialist
Huntington National Bank
03.2020 - 08.2021
- Adhered to department processes, procedures and goal expectations for case investigations.
- Analyzed, researched and resolved payment claims within required timeframes.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Reviewed legal documents and contracts to determine potential conflicts and disputes.
- Researched and analyzed individual parties' positions to understand dispute background.
Loyalty Customer Service Representative
Affinion Group
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Patient Service Assistant
Grant Medical Center
10.2020 - 01.2022
- Administered medications and injections as directed by healthcare professionals.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Disinfected tools, equipment and surfaces between patients.
- Answered patient inquiries and provided information about healthcare services.
- Took and recorded patients' vital signs, documenting in medical charts.
- Completed necessary reports and documentation on time and to specifications.
- Monitored patient progress and reported changes to healthcare professionals.
- Cleaned and set up rooms in preparation for patient appointments.
Education
High School Diploma -
Columbus Africentric Early College
3223 Allegheny Ave Columbus Ohio 4320907.2016
Skills
- Effective Communication
- Self-Motivation
- Time Management
- Decision Making
- Conflict Resolution Techniques
- Customer Inquiries
- Customer Loyalty
- Dispute Management
- Customer Support
- Microsoft Office
- Resolving Disputes
- Customer Service Management
- Outbound Calls
- Account Verification
- Managing Multiple Tasks
- Typing Proficiency
- Microsoft Windows
- Refund Processing
- Customer Service
- Monitoring
- Computer Proficiency
- Call Center Operations
- Strong Communication and Interpersonal Skills
- High-Volume Environments
- Search Directories
- Greeting Visitors
- Speaking
- Critical Thinking
- Enrollment Assistance
- Research Skills
- Confidentiality Understanding
Certification
CPR Certification
Timeline
Customer Service Assistant 1 Provider Enrollment
Ohio Department Of Medicaid
06.2023 - Current
Fraud Electric Money Movement
JPMorgan Chase & Co
07.2022 - 06.2023
Patient Service Assistant
Grant Medical Center
10.2020 - 01.2022
Dispute specialist
Huntington National Bank
03.2020 - 08.2021
Loyalty Customer Service Representative
Affinion Group
High School Diploma -
Columbus Africentric Early College