Deja Guzman

• Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
• Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
• Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
• Nurtured existing client relationships through regular check-ins via phone or email correspondence.

The first interaction with patients and family. From client check in, creating and maintaining detailed charts, managing all marketing outlets, to financial tracking, collecting regular payments and selling potential prospects on treatment.

Recruited and trained a staff up to 10 representatives in which I would surpass weekly and monthly sales goals with. From starting as an entry level representative, to assistant director in less than 12 months and director short after, the importance of solid follow up and outstanding client satisfaction was practiced and taught via inbound/outbound calls, email correspondence, and tracking.

Led and worked in a waitstaff team up to 5 employees to not only maintain restaurant cleanliness and sanitation but also serve with the most exceptional customer service in order to exceed their expectations with an experience as well as food.

Respected and trusted to operate my own location where I would tend to the needs and wants of customers who walked in to either make payments or become a new customer. Handled cash, taking payments, assisted with technical troubleshooting and expected to upsell products daily.