Deja Hamilton
Alexandria,Virginia
Summary
Creative, self- assured, disciplined, well- versed individual with exceptional background spent in childcare for more than 6 years of experience working for nonprofit organizations. Engaging demeanor works in demanding environments yet remain cool under pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Leader
Boys & Girls Club of Greater Washington
09.2017 - Current
- Enhanced student engagement by incorporating interactive activities and group projects in programs.
- Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Implemented effective behavior management strategies, creating a safe and supportive environment for all participants.
- Organized special events and field trips to enrich the after-school experience for students
- Monitored student safety while conducting indoor or outdoor activities.
FRONT DESK ADMINISTRATOR
Barkan Management Company
04.2021 - 04.2023
- Greeted visitors and directed patrons to appropriate locations or departments
- Made reservations and booked accommodations for building meetings and events
- Made reservations and booked accommodations for clients visitors, meetings and events
- Distributed memos, messages, and faxes to appropriate parties to improve company correspondence
- Answered phone calls and emails from clients to address questions, complaints, and needs
- Updated client information
- Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
SALES ASSOCIATE
Nike
10.2020 - 07.2022
- Performed cleaning tasks, keeping the store neat and organized
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Introduced promotions and sale opportunities, enticing customers
- Followed a checklist to complete retail store opening and closing activities
- Engaged with guests to understand and anticipate customer service needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
No Degree - Accounting
Virginia State University
Petersburg, VAHigh School Diploma -
Tc Williams High School
Alexandria, VA06.2017
Skills
- Office Management
- Program and Activity Planning
- Problem-Solving Skills
- Advanced Excel Spreadsheet Functions
- Team Collaboration
- Strategic Planning
- Microsoft Office
- Verbal And Written Communication
Certification
CPR/AED/First Aid Certification
Custom
I am very efficient with CRM software, more specifically , Salesforce.
Timeline
FRONT DESK ADMINISTRATOR
Barkan Management Company
04.2021 - 04.2023
SALES ASSOCIATE
Nike
10.2020 - 07.2022
Program Leader
Boys & Girls Club of Greater Washington
09.2017 - Current
No Degree - Accounting
Virginia State University
High School Diploma -
Tc Williams High School
CPR/AED/First Aid Certification
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