Deja Hansell
New Orleans,LA
Summary
Highly motivated professional with experience in administrative roles. Efficiently completing night audit and front desk tasks. Proven success in handling with guest services,financial reporting, and retail banking.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Night Auditor
Aimbridge Hospitality : Hotel Mazarin
03.2023 - Current
- Overseeing the night audit audit process for the hotel and reporting any financial discrepancies.
- Keeping accurate reports of daily financial records.
- Posting room,tax, and incidental charges to guest accounts.
- Communicating with day time staff on critical information that has happened during night shift.
- Greeting guests as they enter and depart from the hotel.
- Handling emergency incidents in a calm and professional manner.
Front Desk Agent
Hotel Provincial
03.2022 - 03.2023
- Greeting guest as they enter and exit the lobby.
- Resolving guest issues promptly
- Communicating with maintenance and housekeeping departments to verify that all guest issues have been resolved.
- Confirming Identification and credit card at check-in to prevent any discrepancies.
- Processing deposits at check-in.
- Handled incoming calls professionally
- Recommending attractions to guests who are interested in exploring the New Orleans area.
Teller
Metairie Bank
08.2019 - 03.2021
- Managing my own cash drawer till by keeping an accurate balance at the beginning and end of shift.
- Processing daily transactions in a quick and efficient manner.
- Promoted bank products to all customers and reported ant potential leads to the branch manager.
- Ensuring all cash and financial transactions are done accurately.
- Reported any suspicious bank activity to management
Education
High School Diploma -
Academy of Our Lady
Marrero, LABusiness Administration
University of New Orleans
New Orleans, LA05-2026
No Degree - Human Resources Development
Delgado Community College
New Orleans, LA12-2023
Skills
- Front desk operations
- Night audit reports
- Credit and cash payments
- Transaction processing accuracy
- Patience and empathy
- Regulatory compliance
- Microsoft office
- Cash handling and management
- Goal-oriented focus
- Cash drawer balancing
- Financial record keeping
- Customer relationship building
Certification
- Human Resources Assistant, Delgado Community College, 2023 December
Timeline
Night Auditor
Aimbridge Hospitality : Hotel Mazarin
03.2023 - Current
Front Desk Agent
Hotel Provincial
03.2022 - 03.2023
Teller
Metairie Bank
08.2019 - 03.2021
- Human Resources Assistant, Delgado Community College, 2023 December
High School Diploma -
Academy of Our Lady
Business Administration
University of New Orleans
No Degree - Human Resources Development
Delgado Community College
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