Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deja Hatley

Atlanta,United States

Summary

Driven professional with a proven track record at Burger King, adept in team leadership and complex problem-solving. Enhanced customer satisfaction and staff performance through strategic planning and effective communication. Skilled in CRM and performance management, achieving significant departmental goals. Demonstrates exceptional time management and teamwork abilities, ensuring high-quality service delivery and operational excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

Burger King
09.2018 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Organized professional development programs for staff, leading to improved performance and skill sets.

Customer Service Cashier

Home Depot
07.2016 - 12.2017
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

Medical Assistant -

Texarkana College
Texarkana, TX

High School Diploma -

Atlanta High School
Atlanta, TX
05.2015

Skills

Team Leadership

Time Management

Verbal and written communication

Complex Problem-Solving

Staff Management

Customer Relationship Management (CRM)

Performance Management

Sales Techniques

Schedule Preparation

Budget Control

Teamwork and Collaboration

Customer Service

Computer Skills

Certification

Safe serve certification

Clinical Medical Assistant certification

Timeline

Manager

Burger King
09.2018 - Current

Customer Service Cashier

Home Depot
07.2016 - 12.2017

Medical Assistant -

Texarkana College

High School Diploma -

Atlanta High School

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Deja Hatley