Deja Hawkins
Glen Burnie,MD
Summary
An efficient office professional dedicated to work in any given environment. Experienced in high volume call management and in person inquires. Posses a diligent and respectful attitude that is committed to everyday working productivity. Very flexible, diverse and hands on. proficient in Mircosoft office skills. Dedicated team member with proven organizational and interpersonal skills, motivated and readily available to face new challenges.
Overview
6
6
years of professional experience
Work History
Office Assistant
Saint Agnes Healthcare
, MD
05.2023 - Current
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Collected and coded various documents to prepare for filing, storage and processing.
- Processed incoming medical records requests.
- Scanned paper records into digital format.
- Prepared reports summarizing patient information as requested by physicians or other healthcare providers.
Dialysis Technician
DaVita
08.2020 - 12.2022
- Performed patient assessments prior to dialysis treatments, including vital signs and weight checks.
- Maintained accurate records of patients' medical history and treatment plans in accordance with HIPAA regulations.
- Monitored patient's vital signs during dialysis treatments, adjusting the rate of fluid removal as necessary.
- Identified and reported any adverse reactions or changes in patient condition to the supervising nurse.
- Performed daily maintenance on dialysis machines, such as cleaning and sterilization.
Caregiver
Heart Homes Assisted Living
, MD
02.2018 - 06.2020
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Education
Nursing Assistant
Davita Renal Care Course
Pasadena, MD04.2021
Certificate - Medical Assisting
All State Careers
Dundalk07.2020
Skills
- Clerical Support
- Customer Service
- Data Entry
- Administrative Support
- Call Handling
- Payment Processing
- Time Management
- Front Office Management
- Insurance Eligibility Verifications
- Medical Records Management
- Schedule Management
- Scheduling
Timeline
Office Assistant
Saint Agnes Healthcare
05.2023 - Current
Dialysis Technician
DaVita
08.2020 - 12.2022
Caregiver
Heart Homes Assisted Living
02.2018 - 06.2020
Nursing Assistant
Davita Renal Care Course
Certificate - Medical Assisting
All State Careers