Deja Hicks
Grand Prairie,TX
Summary
Property management professional with solid background in handling wide range of residential and commercial properties. Expertise in coordinating maintenance, leasing, and financial activities, ensuring smooth operations and high tenant satisfaction. Known for strong team collaboration and adaptability to changing needs.
Overview
6
6
years of professional experience
Work History
Property Manager
TAM Residential
01.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conduct regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Enhance tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinate with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Prepare annual budgets and income projections in a timely and accurate manner. Ensure that all rents and late fees/check charges are collected, posted, and deposited in a timely manner.
- Oversee the consistency and effectiveness of the Assistant Community Manager and Leasing Agent associates’ use of policies and procedures, including priority wait lists, phone techniques, application verification, and notification.
- Review weekly reports for accuracy and completeness.
- As directed by the Regional Community Supervisor, prepare the property for code inspections, mortgage inspections, and all other inspections.
Assistant Community Manager
Valiant Residential
09.2020 - 01.2023
- Oversee, under the supervision of the Community Manager, the everyday operations and financial functions of the housing community
- Manage phases of operations, including personnel, leasing, maintenance, financial, administration & risk management, in the absence of the Community Manager
- Responsible for posting all payments and income received from all applicants, current residents, and noncurrent residents accurately, timely, and efficiently
- Responsible for processing and reconciling daily all account receivables
- Monitor and follow up on bad debt to include preparation of late notices, resident and guarantor contract, and filing evictions
- Help property meet budgeted revenues, expenses, and Net Operating Income
- Responsible for all month end closing procedures and reporting
- Walk units and post all move-out charges, statements, and security deposit refunds
- Maintain accurate and organized records; auditing resident files to ensure accurate records
- Financial Management
Leasing Consultant
Valiant Residential
06.2018 - 09.2020
- Provide excellent customer service
- Conduct research, and complete market surveys
- Show and lease apartment units to future residents with a high degree of customer service
- Developed and maintained an ongoing resident retention program under the direction of the property manager
- Maintain and follow up with resident receivables and delinquencies
- Assisted the property manager with resident events and functions at the property
- Prepared, certified and maintained complete resident files in the YardiOne
- Maintain professional communication with residents, applicants, and representatives of other companies
Education
Trade in Esthetics -
Ogle
Dallas, TX03.2023
Trade School in Cosmetology -
Paul Mitchell Beauty School
Dallas, TX07.2019
Skills
- Microsoft Office
- Type 50 wpm
- Customer service
- Yardi
- ResMan
- Entrata
- Marketing
- Property management
- Communication skills
- Fair Housing regulations
- Microsoft Word
- Account management
- Leadership
- Time management
- Banking
- Analysis skills
- Excel
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Property Manager
TAM Residential
01.2023 - Current
Assistant Community Manager
Valiant Residential
09.2020 - 01.2023
Leasing Consultant
Valiant Residential
06.2018 - 09.2020
Trade in Esthetics -
Ogle
Trade School in Cosmetology -
Paul Mitchell Beauty School
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