Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deja Hickson

Conyers,USA

Summary

Dynamic, detail-oriented Administrative Assistant with over 5 years of diverse experience in operations, office management, and client service. Expertise in streamlining administrative processes, optimizing schedules, and ensuring meticulous record-keeping to enhance overall workflow efficiency. Proven track record of supporting executives and teams through effective logistics coordination and delivering exceptional customer service. Proficient in Microsoft Office, correspondence, and data management, consistently achieving measurable results that contribute to organizational success.

Overview

6
6
years of professional experience

Work History

Supervisor

Pro Vending
11.2024 - 06.2025
  • Supervised scheduling and coordinated logistics for a team of 8 employees, improving workflow efficiency by 15%.
  • Maintained accurate records for fleet of 5 vehicles, ensuring 100% on-time deliveries.
  • Managed inventory tracking systems, achieving 98% stock accuracy.
  • Coordinated cross-departmental communications to meet compliance deadlines.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Generated reports/briefed detailed findings and recommendations.
  • Helped meet changing demands by recommending improvements to business systems or procedures cutting manpower hours by 10%

Administrative Support Specialist

Scholastic
03.2024 - 05.2024
  • Oversaw data entry for inventory of 10,000+ items, improving record accuracy by 20%.
  • Managed incoming and outgoing documentation for order fulfillment, ensuring 100% compliance with company standards.
  • Assisted in implementing procedural improvements to reduce processing time by 10%.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Skilled at working independently and collaboratively in a team environment.

Quality Control/Administrative Support

Amazon
07.2019 - 03.2024
  • Coordinated daily workflow schedules to meet productivity quotas, consistently achieving 98% accuracy.
  • Prepared detailed reports on returns and quality control, preventing 5% potential loss in resale value.
  • Supported departmental communications and maintained up-to-date operational logs.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Shipping and Receiving Administrative Clerk

Best Buy
06.2021 - 07.2022
  • Processed 200+ weekly shipments with precise documentation using Microsoft Office.
  • Responded to and resolved customer inquiries, boosting satisfaction scores by 15%.
  • Maintained departmental filing systems for shipping and receiving records.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.


Education

High School Diploma -

Catonsville High School
Catonsville, MD
06-2018

Skills

  • Office Management
  • Schedule Coordination
  • Record Keeping
  • Microsoft Office Suite
  • Customer Service
  • Data Entry
  • Time Management
  • Communication
  • Problem-Solving
  • Logistics Coordination
  • Analytical thinking

Timeline

Supervisor

Pro Vending
11.2024 - 06.2025

Administrative Support Specialist

Scholastic
03.2024 - 05.2024

Shipping and Receiving Administrative Clerk

Best Buy
06.2021 - 07.2022

Quality Control/Administrative Support

Amazon
07.2019 - 03.2024

High School Diploma -

Catonsville High School

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