Deja Hiers
Linthicum Heights,MD
Summary
Experienced assistive personnel with a proven track record in patient care and support. Demonstrated ability in assisting medical staff, managing patient needs, and upholding healthcare standards. Recognized for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, phlebotomy, EKG, and medical documentation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Assistant
Kaiser Permanente
04.2022 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Comforted anxious patients before procedures and listened to concerns, offering support and compassion.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed venipuncture and administered vaccinations for patients between ages of 0 and 100.
- Prepared and administered medications to alleviate patient symptoms.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion
Patient Care Technician
University Of Maryland Baltimore Washington Medical Center
06.2021 - 04.2022
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Urgent Care Tech
Chesapeake Urgent Care
01.2018 - 06.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Patient Care Technician
University Of Maryland Baltimore Washington Medical Center
12.2015 - 01.2018
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Education
No Degree - Nursing
Baltimore City Community College
Baltimore, MDSkills
- Intramuscular and subcutaneous injection skills
- Patient health tracking
- Inventory replenishment
- Patient appointment management
- Documentation of atypical behaviors
- Mental Health Support
- Patient Admission
- Vital Signs Documentation
- Blood collection techniques
- Specimen labeling procedures
- Infection control
- EKG technician
Accomplishments
Awarded Patient Care Technician of the Year in 2017 at University of Maryland Baltimore Washington Medical Center, Med-Surg/Orthopedics.
Certification
- CNA - Certified Nurse Assistant
- Crisis Prevention Intervention Training
- American Heart Association Basic Life Support- Healthcare Provider
Timeline
Clinical Assistant
Kaiser Permanente
04.2022 - Current
Patient Care Technician
University Of Maryland Baltimore Washington Medical Center
06.2021 - 04.2022
Urgent Care Tech
Chesapeake Urgent Care
01.2018 - 06.2021
Patient Care Technician
University Of Maryland Baltimore Washington Medical Center
12.2015 - 01.2018
No Degree - Nursing
Baltimore City Community College
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