Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Deja Hill

Joppa,MD

Summary

Dynamic and results-oriented professional with a proven track record at Youfit, adept at enhancing customer experiences and streamlining operations. Excelled in problem anticipation and resolution, bolstering customer loyalty through strong communication skills. Demonstrated expertise in cash handling and maintaining clean work areas, contributing to a significant improvement in operational efficiency.

Overview

8
8
years of professional experience

Work History

Tattoo Artist

Self Emloyed
10.2023 - Current
  • Created custom tattoo designs for up to 2-4 customers day.
  • Utilized photographs with sketches from customers to develop ideas from.
  • Educated clients on proper aftercare procedures, minimizing complications and promoting optimal healing results.
  • Maintained clean as well as hygienic workspace, adhering to industry standards and ensuring client safety.
  • Increased studio''s clientele base through consistent high-quality work and outstanding customer service.
  • Grew client base by marketing services.

Front Desk Receptionist

Youfit
10.2022 - 10.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system (from 10-30 call a day) to respond to inquiries in addition to transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files as well as records by implementing effective filing systems that boosted efficiency and organization.
  • Used internal software to process reservations, check-ins and check-outs.
  • Used quick response in addition to dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Kept accounts in balance while also running daily reports to verify totals.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Sorting Associate

Amazon
06.2021 - 04.2022
  • Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
  • Assessed and sorted items into containers or designated areas according to classification, size and condition.
  • Used hand-held scanner to enter data product information.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.

Sales Associate

Sherwin-Williams Paint Store
05.2018 - 06.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Navigated various computer systems and databases to efficiently manage customer accounts, ensuring up-to-date information was accessible when needed.
  • Utilized point-of-sale software proficiently to process payments, update inventory records, and manage customer accounts as necessary.
  • Managed online orders efficiently, ensuring prompt processing and shipping of products to meet customer expectations.

Sales Associate

Walmart
05.2016 - 06.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Cashier

Giant Food Stores
06.2017 - 04.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Education

Associate of Arts - Illustration

Towson University
Baltimore, MD

High School Diploma -

NewTown High School
Owings Mills, MD
05.2015

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Telephone Etiquette
  • Cash Handling
  • Scheduling
  • Verbal and written communication
  • Office Organization
  • Oral and writing communication
  • Computer Proficiency
  • Teamwork and Professionalism
  • Flexible and Adaptable

Additional Information

Art is my passion and i love to find inspiration as i am exposed to various other fields and types of people through employment. There is always something to learn and gain! I've found by working for other successful businesses i am able to grasp key concepts/tools/ and skills to better my own.

Timeline

Tattoo Artist

Self Emloyed
10.2023 - Current

Front Desk Receptionist

Youfit
10.2022 - 10.2023

Sorting Associate

Amazon
06.2021 - 04.2022

Sales Associate

Sherwin-Williams Paint Store
05.2018 - 06.2020

Cashier

Giant Food Stores
06.2017 - 04.2018

Sales Associate

Walmart
05.2016 - 06.2018

Associate of Arts - Illustration

Towson University

High School Diploma -

NewTown High School

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Deja Hill