Deja Horton

•Identified root causes of problems through research and analysis of available data sources.

•Utilized CRM software to track customer interactions, update account information, and
document issue resolutions
•Achieved monthly targets for average handle time (AHT) while maintaining quality standards
for each interaction with customers
• Provided exceptional customer service and support to ensure customer satisfaction Resolved customer inquiries, complaints, and issues in a timely and professional manner
•Strengthened customer retention by offering discount options.

•Maximized customer satisfaction by handling customer email and telephone interactions.

•Resolved issues with first call and escalated more complex issues to obtain necessary customer support.

Troubleshooting devices such as desktop, laptops, and tablets. Guided steps for password
resets and Microsoft Bit-locker.

• Provided exceptional customer service by promptly addressing and resolving customer inquiries, concerns, and complaints. • Consistently met or exceeded individual performance metrics, such as response time targets, first-call resolution rate, or CSAT scores.

•Proactively reached out to customers who had unresolved issues or expressed
dissatisfaction to ensure their concerns were addressed satisfactorily

•Achieved reduction in average call handling time through efficient problem-solving
techniques
•Identified trends in customer feedback and made recommendations for process
improvements to enhance the customer experience
•Implemented strategies to improve overall customer satisfaction ratings by

Provided compassionate and personalized care to elderly and disabled clients in their homes

•Implemented individualized care plans developed by nurses or physicians

•Assisted clients with activities of daily living, including bathing, dressing, grooming, and
medication management
•Promoted a positive atmosphere by engaging in meaningful conversations and activities with
clients
•Ensured proper hygiene practices by assisting with bathing, oral care, and toileting needs

•Demonstrated strong problem-solving skills when faced with unexpected situations or
changes in clients' conditions
•Maintained a clean and organized work environment to ensure client safety

•Demonstrated empathy towards clients' emotional well-being while maintaining professional
boundaries
• Promoted independence by encouraging self-care activities whenever possible
Collaborated with healthcare team members to coordinate appointments, transportation
arrangements, and medical equipment needs for clients •Maintained accurate documentation of client care activities, including daily progress notes
and incident reports
• Provided companionship and emotional support to alleviate feelings of loneliness or isolation
Prepared nutritious meals according to dietary restrictions and assisted with feeding when
necessary
•Managed household tasks such as light housekeeping, laundry, and grocery shopping for
clients
•Monitored vital signs and reported any changes or concerns to healthcare professionals

•Ensured a safe environment for clients by identifying potential hazards and taking
appropriate measures to prevent accidents
•Closely monitored changes in client behavior or health status that may indicate the need for medical intervention.