Deja Horton

•Identified root causes of problems through research and analysis of available data sources.

• Provided exceptional customer service and support to ensure customer satisfaction Resolved customer inquiries, complaints, and issues in a timely and professional manner.

•Utilized CRM software to track customer interactions, updated account information, documented the issue and the resolution.
•Strengthened customer retention by offering discount options.

• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Conducted regular follow ups with customers to ensure their satisfaction with our services.

•Maximized customer satisfaction by handling customer email and telephone interactions.

•Resolved issues with first call and escalated more complex issues to obtain necessary customer support.

• Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
• Researched and identified solutions to technical problems.
• Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
• Diagnosed and troubleshot hardware, software and network issues.
• Removed malware, ransomware, and other threats from laptops and desktop systems.

• Transported clients for medical and personal outings.
• Assisted clients with daily living activities, enhancing their independence.
• Administered medications in accordance with doctor's instructions.
• Assisted disabled clients to support independence and well-being.
• Completed entries in log books to accurately document and report patient's daily progress.
• Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.