Deja Howard

· Assist with pending Medicare and Health applications.

· Present potential solutions to resolve outstanding requirements.

· Identify high risk applicants and proactively refer them to the retention team.

· Meet new business production goals and objectives as established.

· Utilize the established communication and sales process.

· Meet goals and metrics as established and created by the team.

· Follow compliance guidelines.

· Adhere to work schedule consistently.

· Conform to and abide by the procedures, rules, and requirements of Assurance, including any and all regulatory bodies.

• Provide customers with detailed product and related service information with the objective of delivering a high-end customer experience
• Handled return requests with an aim toward amicable solutions, resulting in a 95% retention rate
• Proactively resolved customer inquiries via phone, email, or social media
• Processed payments and maintained running tab on profits and losses.

• Handled inbound Product Support for Turbotax, while meeting and exceeding all department standards and requirements
• Meticulously and patiently assisted inbound customers with inquires that required technical acuity and the ability to learn quickly resulting in excellent customer ratings
• Utilized excellent verbal and written communication skills with customer base and internal teams in order provide appropriate solutions and increase department customer retention objectives.

• Currently represent a variety of brands and businesses such as Nike & Private industrial companies in order to utilize my customer service training to meet and exceed customer service objectives.