Deja Irby

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

• Communicate department goals, sets guidelines and expectations for optimal customer service
• Develop metrics to evaluate, monitor, and enhance staff performance
• Leverage digital tools to plan for and drive sales
• Maintain accurate inventory, audit, safety, and compliance standards
• Collaborate with various departments to implement processes and practices to meet business needs
• Motivate, educate, and coach staff to improve service offering skills
• Resolve and address ethical, compliance, and/or customer concerns
• Encourage and assist staff with career growth and mapping their career path
• Balance and audit cash drawers
• Utilize accounting principles and maintain cognizance of expense controls

• Manage customer interactions professionally and efficiently
• Facilitate customer issue escalations to local management as required
• Demonstrate a quality and integral understanding of products and services
• Engage with consumers and identify their unspoken needs
• Promote and cross-sell company products
• Actively support all efforts to simplify and enhance the customer experience
• Research and resolve difficult customer, inquiries and/or problems
• Act as primary contact information specialist for new and existing customers
• Drive for results by consistently achieving and/or exceeding department goals
• Master all desktop application systems that are essential to job performance

• Execute strategies to grow customer base, increase product penetration, and loan sales
• Process and underwrite loan applications
• Adhere to KYC policies and validate presented customer identification
• Propose recommendations to align with new financial laws and regulations
• Ensure operational compliance for all products and services
• Locate uncommon trends through analyzing customer's transaction history
• Assist in the execution of all company marketing plans and programs
• Mitigate fraud and illicit activities via customer account verification
• Build strong customer relationships through various communication channels
• Negotiate and review delinquent accounts to determine best course of action

• Skillfully formulate and launch promotional marketing plans
• Implement strategies to ensure loss mitigation and asset control
• Verify large currency transactions
• Host weekly coaching sessions with staff to improve work performance
• Observe and evaluate performance of staff to identify improvement areas
• Practice discretion and independent judgment concerning matters of significance
• Oversee and manage all operational activities
• Foster a thriving environment by enforcing high standards of excellence
• Endorse and maintain positive relations with all vendors and customers
• Successfully accomplish monthly sales quota

• Create monthly schedule for staff and store location
• Train and coach staff to meet company expectations
• Increase company sales through promotion and cross-sell
• Provide customer service in all aspects of store operations
• Quickly assist and resolve customers complaints
• Lead by example and successfully onboard new employees
• Coordinate and lead staff meetings and motivation huddles
• Serve as the location SME and provide operational guidance to staff
• Devise marketing plans to generate sales through visual merchandising
• Direct and manage all daily operations