Deja Jenkins

• Develop and implement marketing strategies to promote events and concerts.
• Coordinate with artists, managers, and internal teams to ensure seamless event promotion.
• Use Canva, CapCut & InShot to create compelling social media campaigns and online marketing efforts to drive ticket sales.
• Oversee the creation of promotional materials and advertisements.
• Maintain relationships with media partners and secure media coverage for events.
• Monitor and report on the performance of marketing initiatives and adjust strategies as needed.

●Plan and maintain a calendar for social media content (posts, FB Events, FB/IG Stories & ads, etc…)

●Create and monitor FB/IG ads and boosted posts for all revenue generating events

● Maintain and distribute press photos, biographies, and digital assets (logos, electronic press kit, etc) to presenters, booking agents, and external partners

● Create one sheets/info kits for artistic and educational projects

●Make travel arrangements (air, hotel and ground) for Kronos, crew,

guest artists, staff, and composers/arrangers

● Collect complimentary ticket requests; manage ticket purchases and special invitations
● Request payments (fees, per diem, tour cash, reimbursements) for touring engagements and reconcile cash advances

• Train 40 team members in customer service strategies, company policies, and Ticketure
• Implement and manage policies for concierge services and guest relations.
• Provide excellent customer service to over 12,000 guests per day
• Generate daily reports for the Company Manager in Ticketure
• Assist in the development of SOP for Enchant San Jose
• Troubleshoot all hardware problems related to ticketing
• Set up and deploy POS to guest services staff`

• Enforce safety measures to prevent potential stage equipment hazards.
• Collaborate with technical crew and talent to safeguard presentation and artistic vision
• Supervise artist load in and load out

• Serve as primary House Manager at the Lucie Stern Theatre
• Recruit, schedule and manage ushers and front of house staff
• Maintain database and track participation of volunteer ushers
• Process incoming phone and email ticketing requests for single tickets and subscriptions in Tessitura
• Assist in training of Patron Services staff and reviewing, developing, and improving Box Office policies and procedures

• Facilitate ticket purchases via phone in Tessitura
• Process membership renewals, input contributions, troubleshoot account issues
• Resolve day of show ticket issues and seat assignment discrepancies
• Generate various show reports

• Create and schedule social media posts
• Update website with new events
• Digitally file and organize multiple TV series

• Order necessary items as needed by the manufacturing team
• Communicate with vendors, negotiate payment terms, and create purchase orders in Odoo
• Provide RFQ, purchase orders, and invoices to accounting department
• Update the status of product completion in Odoo