Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

DEJA JOHNSON

Baton Rouge,LA

Summary

Product educator, adept in strategic planning and conflict resolution, enhanced guest experiences through seamless omnichannel programs, and excelled in behavioral management. Leveraged cash handling expertise and professional communication to elevate service standards, achieving significant improvements in guest satisfaction and operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Educator

Lululemon
Baton Rouge, LA
03.2022 - Current
  • Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
  • Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
  • Interact with guests to ensure a great guest experience in a manner that values guests’ time.
  • Provide technical product education by articulating the value and benefit of the product.
  • Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
  • Use in-store technology to support store operations and provide positive guest experiences.
  • Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.

Behavior Technician

Center for Autism and Related Disorders
Baton Rouge, LA
06.2021 - 08.2022
  • Assist behavior analysts to implement behavior reduction and skill acquisition treatment plans
  • Implemented evidence-based practices such as discrete trial teaching and natural environment teaching.
  • Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
  • Facilitated social interactions between peers by providing verbal prompts or physical guidance when necessary.
  • Encouraged positive behavior by providing rewards or praise for desired behaviors.
  • Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
  • Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
  • Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
  • Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.

Supervisor

Chick-Fil-A
Baton Rouge, USA
06.2017 - 07.2021
  • Training for incoming crew members
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Delegate tasks to take advantage of individual abilities and meet expected demands
  • Maintain clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Tracked progress on projects and provided timely feedback to staff members.

Education

Nursing

Franciscan Missionaries of Our Lady of The Lake
Baton Rouge, LA
05-2026

Bachelor of Science - Psychology

University Of Louisiana At Lafayette
Lafayette, LA
05-2023

No Degree - Psychology

Southeastern Louisiana University
Hammond, LA

Skills

  • Cash Handling Expertise
  • Strategic Planning
  • Conflict Resolution
  • Data collection and analysis
  • Behavioral Management
  • Performance Evaluation
  • Multitasking
  • Training and mentoring
  • Time Management
  • Schedule Coordination
  • Adherence to high customer service standards
  • Professional Phone Communication
  • Effective workflow management

References

  • Angel Bailey, Former Operational and Regional Manager, Center for Autism and Related Disorders (225) 349-7171
  • Rachel Conerly, AM Guest Experience, Lululemon, (225) 253-6620
  • Carlyn Fontenette, Guest Experience Lead, Lululemon (225) 252-0353

Certification

  • BLS Certified

Timeline

Educator

Lululemon
03.2022 - Current

Behavior Technician

Center for Autism and Related Disorders
06.2021 - 08.2022

Supervisor

Chick-Fil-A
06.2017 - 07.2021

Nursing

Franciscan Missionaries of Our Lady of The Lake

Bachelor of Science - Psychology

University Of Louisiana At Lafayette

No Degree - Psychology

Southeastern Louisiana University

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