Deja Jones
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs
Overview
7
7
years of professional experience
Work History
Visiting Angels
02.2025 - Current
- Provide daily care for patient with dementia and assisting with daily living activities
- Assist with meal preparation and medication management
- Engaged in cognitive and physical activities to support mental stimulation
- Handle light housekeeping and maintain a clean environment
- Provide companionship and emotional support
Temporary Office Assistant
Illinois Action for Children
08.2024 - 09.2024
- Supported relocation efforts by organizing and preparing files for accurate tracking and compliance
- Assisted specialists with document preparation, showcasing attention to detail
Office Assistant
Housing Authority of Cook County
05.2023 - 05.2024
- Managed data collection and updates in Yardi software, ensuring accuracy for reporting and compliance
- Reviewed and maintained tenant and landlord documentation, ensuring compliance with policies and regulatory standards
- Improved efficiency by scheduling over 50 weekly client briefings and ensuring documentation met established standards
- Responded to high-volume inquiries, demonstrating excellent communication and organizational skills
- Fielded and directed approximately 80 calls daily, providing timely support to departments
Customer Support Agent
GoPuff
04.2022 - 09.2022
- Managed customer accounts and resolved escalations, ensuring satisfaction and adherence to company policies
- Acted as a liaison between departments, supporting seamless communication and issue resolution
- Maintained accurate records of interactions, complaints, and feedback
Office Assistant
Myrtle Land Holdings
04.2021 - 04.2022
- Coordinated real estate activities, including house showings and client meetings
- Maintained electronic and paper filing systems and ensured office supply procurement
- Responded to inquiries from potential clients, offering information and assistance to facilitate their real estate needs
Train Attendant
Amtrak
02.2019 - 04.2021
- Provided high-quality customer service to passengers from diverse backgrounds, ensuring safety and satisfaction
- Assisted elderly and disabled passengers, utilizing strong interpersonal skills and adaptability in a fast-paced environment
Temporary Mail Clerk
United States Postal Service
09.2020 - 12.2020
- Sorted parcels to carriers’ routes
- Provided customer service by assisting customers with mail drop-offs and package tracking
- Collected mail from the collection box for sorting
- Conducted mail dispatch
Sales Associate
Finish Line
08.2018 - 09.2019
- Answered inquiries regarding products
- Handled cash and card transactions
- Signed up customers for Winner’s Circle rewards program by entering their data into the computer system
Education
Bachelor’s - Healthcare Management
Rasmussen University
06.2025
Certificate - Google IT Support
Google- Coursera
02.2022
High School - undefined
Seton Academy
01.2014
Skills
- Database Management: Yardi, Zendesk, Google Forms
- Records Retention and Purging
- Scheduling and Appointment Coordination
- Data Accuracy and Quality Assurance
- Microsoft Office Suite: Word, Excel, PowerPoint
- Google Workspace: Docs, Sheets, Calendar
- Organizational and Multitasking Abilities
- Client Communication and Problem-Solving
- Typing Speed: 60 WPM
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Organizing and categorizing
- Administrative support
- Verbal communication
- Excel spreadsheets
Timeline
Visiting Angels
02.2025 - Current
Temporary Office Assistant
Illinois Action for Children
08.2024 - 09.2024
Office Assistant
Housing Authority of Cook County
05.2023 - 05.2024
Customer Support Agent
GoPuff
04.2022 - 09.2022
Office Assistant
Myrtle Land Holdings
04.2021 - 04.2022
Temporary Mail Clerk
United States Postal Service
09.2020 - 12.2020
Train Attendant
Amtrak
02.2019 - 04.2021
Sales Associate
Finish Line
08.2018 - 09.2019
Certificate - Google IT Support
Google- Coursera
High School - undefined
Seton Academy
Bachelor’s - Healthcare Management
Rasmussen University
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