Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deja Keihl

Killeen,TX

Summary

Driven customer care specialist, Realtor, and cosmetologist with 12 years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Realtor

Coldwell Banker
Killeen, TX
07.2023 - Current
  • Advised clients on market trends and local real estate conditions, helping them make informed decisions.
  • Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
  • Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
  • Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
  • Maintained accurate records of all transactions from start to finish using specialized software programs.
  • Conducted open houses and showings of properties to prospective buyers.
  • Generated leads through networking activities, cold calling prospects, referrals.

Remote Customer Care Representative

Nordstrom
Austin, TX
05.2023 - 08.2024
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Ensured compliance with company policies regarding privacy laws and data protection regulations.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Worked closely with vendors to ensure quality control standards were met when receiving shipments.
  • Managed customer service staff and provided guidance in resolving customer issues.
  • Organized promotional events to maximize sales opportunities in the store.
  • Scheduled shifts for employees according to staffing needs of the store.
  • Implemented new policies and procedures related to counter operations as required.

Counter Manager

Dillard's
Austin, TX
05.2022 - 07.2022
  • Managed customer service staff and provided guidance in resolving customer issues.
  • Developed sales plans to increase product visibility and customer awareness.
  • Maintained accurate records of daily, weekly and monthly sales figures.
  • Trained new employees on store policies, procedures and customer service standards.
  • Supervised employee performance and conducted performance reviews for staff members.
  • Created processes to streamline check-out procedures for customers.
  • Scheduled shifts for employees according to staffing needs of the store.

Counter Manager

Macys Department Store
Arlington, VA
02.2019 - 04.2021
  • Managed customer service staff and provided guidance in resolving customer issues.
  • Assisted with store operations, including inventory management and stock replenishment.
  • Developed sales plans to increase product visibility and customer awareness.
  • Maintained accurate records of daily, weekly and monthly sales figures.
  • Trained new employees on store policies, procedures and customer service standards.
  • Supervised employee performance and conducted performance reviews for staff members.
  • Organized promotional events to maximize sales opportunities in the store.
  • Scheduled shifts for employees according to staffing needs of the store.
  • Monitored cash register transactions to identify any discrepancies or errors in calculations.
  • Consistently kept up-to-date knowledge of current fashion trends and styles.

Education

Some College (No Degree) - Cosmetology

Vernon College
Wichita Falls, TX

Associate of Science - Pre Nursing

Temple College
Temple, TX

Skills

  • Payment Processing
  • Appointment Scheduling
  • Email correspondence
  • Data Entry
  • Customer Service
  • Contract negotiation expertise
  • Inbound Customer Service
  • CRM Software
  • Customer Relationship Management
  • Direct Sales
  • Remote Office Availability
  • Decision-Making
  • Microsoft Office
  • LiveChat Messaging
  • Order Fulfillment
  • Salesforce CRM
  • Sales and Upselling

Certification

Cosmetologist 2017

Real Estate 2021

Timeline

Realtor

Coldwell Banker
07.2023 - Current

Remote Customer Care Representative

Nordstrom
05.2023 - 08.2024

Counter Manager

Dillard's
05.2022 - 07.2022

Counter Manager

Macys Department Store
02.2019 - 04.2021

Some College (No Degree) - Cosmetology

Vernon College

Associate of Science - Pre Nursing

Temple College

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Deja Keihl