Zandrea Wilson
Southgate,MI
Summary
Energetic residential counseling professional with experience monitoring residents and supporting facility operations. Expert at intake and discharge procedures, medication management and room inspections. Calm when handling incidents and crisis intervention meetings.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Dietary Aide
Detroit Public School District
01.2024 - Current
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
Intake Specialist
O Taste And C
08.2009 - Current
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Completed intake assessment forms and filed clients' charts.
- Assessed clients' needs and determined eligibility for intake services.
- Streamlined intake systems, resulting in reduced errors and improved speed.
Peer Suuport
Common Ground
08.2021 - 01.2024
- Established trust with participants through active listening, empathy, and non-judgmental approaches in all interactions.
- Served as a positive role model for peers, demonstrating effective problem-solving skills, resilience, and adaptability under challenging circumstances.
- Assisted in conflict resolution, addressing interpersonal issues between peers effectively and professionally.
- Worked collaboratively with fellow Peer Support Leaders, sharing insights, and feedback to continually improve the overall effectiveness of the program.
Caregiver Attendant
Home Instead Senior Care Home
08.2017 - 08.2019
- Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
- Ensured patient safety through diligent monitoring and adherence to care plans.
- Assisted patients with daily living activities, promoting independence and dignity.
- Increased patient mobility through physical therapy exercises and proper use of assistive devices.
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
Supervisor
Hostess Brands
03.1993 - 03.2007
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Customer Service Training
Work from Home Training Series
High School Diploma -
New Jersey High School
New Jersey Skills
- Eligibility review
- Intake Assessment
- Claims Processing
- Application assessments
- Case Management
- Crisis Intervention
- Follow-up skills
- Records Maintenance
- Compassionate communication
- Data Entry
- Progress Reporting
- Multi-Line Phone Systems
- Patient Scheduling
- Insurance Verification
Certification
- American Care Associated | Certified in CPR and First Aid
- State of Michigan Certified Nursing Assistant
- Communication Platforms: Zoom | Skype
Timeline
Dietary Aide
Detroit Public School District
01.2024 - Current
Peer Suuport
Common Ground
08.2021 - 01.2024
Caregiver Attendant
Home Instead Senior Care Home
08.2017 - 08.2019
Intake Specialist
O Taste And C
08.2009 - Current
Supervisor
Hostess Brands
03.1993 - 03.2007
Work from Home Training Series
Customer Service Training
High School Diploma -
New Jersey High School
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