Deja Lowe
Fayetteville,NC
Overview
8
8
years of professional experience
Work History
Office Coordinator
The Steven A. Cohen Military Family Clinic
03.2023 - Current
- Serves as the main receptionist for the Cohen Clinic, answering heavy incoming call volume, greeting and appropriately directing visitors and staff
- Ability to work one night weekly to 7pm to meet the needs of clinic hours
- Greet clients, copy photo identification and any insurance information for client file
- Serves as primary back-up for Cohen Clinic staff in taking and distributing messages as needed
- Reports problems with the telephone system to appropriate staff and coordinates with service personnel as needed to correct problems
- Maintains current information on all clinic services and other community services to assist consumers, staff, and the general public in accessing the Cohen Clinic and other community services
- Serves as general back-up to administrative support staff performing tasks such as faxing, preparing documentation for distribution internally or external mail out, copying, and meeting preparation
- To properly direct calls to other locations/units/agencies
- Cross-training support staff on switchboard coverage and mail operations
- Serves as primary mail clerk for the clinic in the sorting and distribution of incoming mail, posting of outgoing mail, and daily mail pick-up and drop-off
- Fax attendant, including retrieving, sorting, and distributing faxes to appropriate staff
- Participate along with office manager in the managed care billing process responsibilities including discussion of insurance co-payment
- Maintains a daily log of accounts receivable checks and consumer checks, mailed to the Cohen Clinic
- Primary contact for external courier service
- Supervises shredder functions and staff and provides support as needed
- Oversees functions of the day shift cleaning patrol and insurance coding and claims provides supervision as needed
- Presents a professional image, maintaining a calm, professional manner knowing that some callers are consumers or family members and may be agitated, stressed, or present a difficult communication situation.
Medical Registration Specialist
Advanced Spine and Pain Center
01.2022 - 08.2022
- Welcoming patients and answering phone lines in a friendly and professional manner while always providing superior customer service
- Preparing patient Encounters, scheduling patient appointments, and collecting and posting payments
- Maintaining accurate, updated patient information in the electronic medical records
- Confirming appointments with patients, as well as notifying them if there are any changes in the schedule
- Check in/out patients
- Create new patient accounts and maintain each patient’s electronic medical record Answer telephone/retrieving messages
- Maintain the waiting area, providing a warm and welcoming atmosphere for new and returning patients
- Organize schedules for Doctors, Nurse Practitioners and Physician Assistants Handle cash and batch reports Balance payments at the end of every shift Comply with HIPAA regulations Check patients’ insurance eligibility Various duties as assigned by Management
Office Coordinator
Benchmark Physical Therapy
10.2020 - 01.2022
- Greet and welcome guests as soon as they arrive at the office Multitasking and time-management skills, with the ability to prioritize tasks Answer, screen, and forward incoming phone calls, verifying insurance and collecting third-party claims
- Order front office supplies and keep inventory of stock Update calendars and schedule meetings Provide basic and accurate information in-person and via phone/email Receive, sort, and distribute daily mail/deliveries
Office Coordinator Physical Therapy Technician
Breakthrough Physical Therapy
08.2019 - 02.2020
- Order front office supplies and keep inventory of stock Update calendars and schedule meetings Greet and welcome guests as soon as they arrive at the office Multitasking and time-management skills, with the ability to prioritize tasks Answer, screen, and forward incoming phone calls, verifying insurance and collecting third-party claims
- Provide basic and accurate information in-person and via phone/email Receive, sort, and distribute daily mail/deliveries
Student Athletic Trainer
Shaw University Athletic Department
08.2016 - 05.2019
- Recognized and evaluated athletic injuries
- Coordinated appropriate medical coverage at all sports practices and events
- Managed athletic injuries by evaluating and treating student-athlete injuries
- Assisted and participated in the rehabilitation of athletic injuries
- Referred student athletes to obtain team physical as needed
- Provided ongoing coverage during practices and games
- Taped and wrapped athletes when necessary; provided water and ice
- Assisted with the managing of department inventory and ordered supplies when necessary.
Physical & Occupational Therapy Intern
Revolution USA
01.2019 - 04.2019
- Assisted with the provision of occupational & physical therapy treatments to residents according to treatment plans developed by the Occupational Therapist
- Performed duties of the administrator, receptionist, and therapy assistant in the Occupational Therapy clinic Assisted the Occupational Therapist when performing tests, evaluations, and complex treatment procedures Acted in compliance with the agencies regulatory and professional standards and guidelines
- Assisted the therapist in consulting with family members, physicians, and other health care professionals, as appropriate
- Maintained daily records of treatments and document progress notes on residents as directed by the therapist
- Assisted with admission screening
- Observed, recorded, and reported to the therapist the conditions, reactions and responses related to assigned duties
- Adhered to company and facility policies and procedures and participated in facility quality improvement and safety programs.
Ruby Tuesday
06.2017 - 09.2018
- Boosted revenue and increased tip value by successfully building strong connections with customers and upselling orders Successfully multitasked to serve more than one customer at a time and provided a pleasant dining experience Communicated order to the kitchen staff and ensured that all orders were accurate and delivered on time
Timeline
Office Coordinator
The Steven A. Cohen Military Family Clinic
03.2023 - Current
Medical Registration Specialist
Advanced Spine and Pain Center
01.2022 - 08.2022
Office Coordinator
Benchmark Physical Therapy
10.2020 - 01.2022
Office Coordinator Physical Therapy Technician
Breakthrough Physical Therapy
08.2019 - 02.2020
Physical & Occupational Therapy Intern
Revolution USA
01.2019 - 04.2019
Ruby Tuesday
06.2017 - 09.2018
Student Athletic Trainer
Shaw University Athletic Department
08.2016 - 05.2019