Deja Lucio
Roy,UT
Summary
Hardworking professional considered knowledgeable leader and dedicated problem solver. Brings 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Willing to take on added responsibilities to meet team goals, while facing challenges in a professional manner.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Program Manager
St. Anne's Center /Lantern House
09.2015 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Researched industry best practices in support of training development and program content.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Completed data entry tasks with accuracy and efficiency.
- Corrected data entry errors to prevent duplication or data degradation.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Searched, extracted and interpreted information to determine correct input procedure.
- Created and maintained data entry logs to track data entry activities.
- Organized, sorted, and checked input data against original documents.
- Collated and organized data entry documents into filing systems for easy access.
- Secured and protected data from unauthorized access by complying with security protocols.
- Scheduled appointments with specialists on behalf of clients.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Kept corporate and client information confidential, adhering to data safety measures.
Housing Case Manager
St. Anne's Center
07.2010 - 09.2015
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Conducted in-home visits to provide supportive services.
- Developed partnerships with community organizations to expand services and referrals.
- Managed caseload to satisfy multiple patients with diverse needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Partnered with local organizations to expand access to social and community services.
- Collaborated with community members to develop and implement service initiatives.
- Researched best practices and developed strategies to improve program outcomes.
Intake Specialist
St. Anne's Center
03.2009 - 07.2010
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Assessed clients' needs and determined eligibility for intake services.
- Explained eligibility requirements, application details during intake assessment.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Trained and supervised new intake staff to deliver high-quality client care.
- Built relationships with community agencies for timely service referrals.
- Facilitated client access to supportive services such as housing and job placement.
- Facilitated communication between clients and other service providers.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Provided support to social service clients in navigating available resources.
- Monitored progress towards service plan goals.
Resource Specialist
St. Anne's Center
02.2008 - 03.2009
- Approached issues proactively to best meet current and future community needs.
- Helped clients navigate social services system and access needed resources.
- Tracked service activities and outcomes against outlined plans and goals.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
Bachelor of Science - Integrated Studies
Weber State University
Ogden, UT08.2024
High School Diploma -
Washington High School
Ogden, UT05.2005
Skills
- Critical Thinking
- Program Leadership
- Policy and Procedure Improvement
- Team Leadership
- Verbal and Written Communication
- Recruitment and Hiring
- Data Collection
- Community Outreach
- Employee Scheduling
- Youth Outreach
- Team Meetings
- Scheduling and Coordinating
Certification
- DSAMH - Certified Manager Certification
- SOAR Certified
- CPR/ First Aid certificate
- Trama Informed
- Safe-Talk certified
- CITI- Social and Behavioral Research (Basic course)
- Certificate of Authority of Notary Public
Timeline
Program Manager
St. Anne's Center /Lantern House
09.2015 - Current
Housing Case Manager
St. Anne's Center
07.2010 - 09.2015
Intake Specialist
St. Anne's Center
03.2009 - 07.2010
Resource Specialist
St. Anne's Center
02.2008 - 03.2009
Bachelor of Science - Integrated Studies
Weber State University
High School Diploma -
Washington High School
- DSAMH - Certified Manager Certification
- SOAR Certified
- CPR/ First Aid certificate
- Trama Informed
- Safe-Talk certified
- CITI- Social and Behavioral Research (Basic course)
- Certificate of Authority of Notary Public
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