Deja Macklin
Memphis,TN
Summary
Adept at enhancing security and customer satisfaction, my tenure at Inter-Con Security Systems Inc. honed my skills in CCTV monitoring and team training. Achieved significant improvements in vigilance and emergency preparedness, demonstrating strong leadership and stress tolerance. Excelled in roles requiring physical fitness and customer service, driving operational excellence across various positions. I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Dispatch Security Officer
Inter-Con Security Systems Inc.
12.2021 - Current
- Increased officer vigilance through regular training sessions and performance evaluations.
- Developed strong relationships with clients by addressing their security concerns and providing tailored solutions.
- Implemented safety drills to prepare both the security team and client personnel for potential emergencies or crises.
- Performed risk assessments on client properties to identify vulnerabilities and recommend appropriate security measures based on findings.
- Trained new hires on company policies, dispatch procedures, and use of relevant technology tools for improved job performance.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Responded quickly to emergency situations to assess and deflect issues.
Processing Assistant
Amazon
09.2020 - 12.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to document processing.
- Expedited turnaround times for critical documents by prioritizing tasks based on urgency levels.
- Reduced errors in document processing with thorough quality checks and attention to detail.
- Assisted team members in meeting deadlines, ensuring timely completion of all projects.
- Provided valuable support during peak periods, assisting coworkers with their workload as needed to maintain overall team productivity levels.
Manaer
Backyard Burgers
01.2015 - 09.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
Cashier
Burger King
06.2012 - 08.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Cordova High School
Memphis, TN05.2014
Skills
- CCTV Monitoring
- Physical Fitness
- Stress Tolerance
- Access Control
- Traffic Control
- Daily reports
- Security Protocols
- Customer Service
- Team Player
- CPR Certified
- Team Training
- File Management
- Typing Speed
Timeline
Dispatch Security Officer
Inter-Con Security Systems Inc.
12.2021 - Current
Processing Assistant
Amazon
09.2020 - 12.2021
Manaer
Backyard Burgers
01.2015 - 09.2020
Cashier
Burger King
06.2012 - 08.2014
High School Diploma -
Cordova High School