Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deja Mayberry

Atlanta,USA

Summary

Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

CSR/ Accountant Manager

Valley Animal Hospital
07.2023 - Current


  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Answered constant flow of customer calls with minimal wait times.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
  • Cross-trained and provided backup support for organizational leadership.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Managed accounts payable and receivable, improving cash flow and reducing outstanding debts.
  • Monitored and analyzed accounting data and produced financial reports or statements with Software.
  • Enhanced internal controls, ensuring compliance with company policies and regulatory requirements.
  • Managed banking reconciliations and monthly balance sheet statements.
  • Managed journal entries, collection efforts, reconciliations, and payroll processing.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Investigated and resolved accounting, service and delivery concerns.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Enforced and established proper accounting methods, policies and principles.
  • Improved financial reporting accuracy by implementing new accounting software and processes.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Managed a team of 30+ employees.

Veterinary Technician

Valley Animal Hospital
10.2020 - Current


  • Monitored animal's health regularly to prevent illness or disease and any injuries, were treated promptly and with veterinary support
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
  • Enhanced client satisfaction by providing compassionate care for pets during their appointments.
  • Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Increased client satisfaction by delivering compassionate care and clear communication regarding their pets' health.
  • Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
  • Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
  • Performed fecal examinations, urinalysis and bloodwork.
  • Collected and prepared specimens for laboratory testing.
  • Administered vaccinations to variety of animal species.
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.

Relationship Banker II

Region's Bank
05.2022 - 12.2023


  • Ensured safe and sound banking practices including adherence to all applicable laws and regulations
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Expanded client base through effective networking and referral generation, leading to increased business opportunities.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Cultivated strong customer relationships by providing tailored advice and services.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.
  • Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
  • Analyzed customers' financial information to deliver personalized account guidance.
  • Adapted products and services to suit customers' changing financial circumstances.
  • Enhanced reputation as a trusted advisor with clients through consistent delivery of high-quality financial guidance and support.
  • Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.
  • Increased efficiency in handling client transactions, ensuring accuracy and timeliness.
  • Improved customer satisfaction by offering expedited service for loan and credit applications.
  • Played key role in developing mentorship program for new Relationship Bankers, improving team performance.
  • Assisted clients in navigating complex banking services, making their banking experience smoother.
  • Achieved high levels of client acquisition through effective networking and referral strategies.
  • Pioneered digital banking tutorial for clients, facilitating shift towards digital platforms.
  • Actively participated in community events to promote bank services, expanding market reach.
  • Verified customer identity and reviewed documentation for accuracy.
  • Monitored accuracy of customer information in system.
  • Activated new accounts and issued customer identification numbers.
  • Reconciled customer accounts and balanced daily transactions.

Brand Operations Supervisor

Victoria's Secret
07.2016 - 05.2023


  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Led a team of marketing professionals, providing guidance, mentorship, and performance management support.
  • Optimized product offerings through thorough competitive analysis and consumer research.
  • Enhanced customer engagement with well-executed promotional activities and events.
  • Developed comprehensive training materials for new hires, facilitating rapid onboarding and integration into the company culture.
  • Conducted regular market trend analysis to ensure the brand remained relevant and ahead of its competitors.
  • Drove sales growth by identifying new market opportunities and forging strong relationships with key industry players.
  • Managed inventory levels strategically to minimize stockouts while maintaining cost efficiency in supply chain processes.
  • Championed process improvements within the organization, identifying areas for optimization and implementing changes accordingly.
  • Spearheaded the launch of new products by managing end-to-end project timelines and coordinating efforts from multiple departments.
  • Planned, implemented, and tracked sales and marketing strategies to promote brand products.
  • Managed and oversaw creative projects to drive quality, accuracy and deadline management.
  • Organized and delivered training sessions for new product content and technological advancements.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced operational risks while organizing data to forecast performance trends.

Veterinary Technician

Huntsville Veterinary Specialists and Emergency
07.2018 - 10.2019


  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Restrained animals to protect veterinarians from potential harm.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
  • Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
  • Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Provided emergency care for injured animals, significantly reducing recovery time.
  • Streamlined patient check-in process, reducing wait times and improving overall clinic flow.
  • Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
  • Maintained detailed records of animal health care and diagnostic treatments.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Administered medications to animals in treatment and documented changes in condition.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
  • Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
  • Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.
  • Conducted pre-surgical assessments, ensuring animals were properly prepared for procedures.
  • Participated in community outreach programs, raising awareness on animal health and safety.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Performed fecal examinations, urinalysis and bloodwork.
  • Assisted in preparation and administration of anesthesia for surgical processes.
  • Prepared, sterilized and maintained medical instruments and equipment.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
  • Performed dental cleanings using ultrasonic scaler.
  • Obtained patient history from owners and performed physical examinations.
  • Filed daily progress records, surgery logs, x-ray logs, and routine records.

Receptionist

Bluestar Pet Hospital
05.2016 - 03.2017


  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Collected Type payments, processed transactions and updated relevant records.
  • Tracked important information in Software spreadsheets and ran reports or generated graphs using data.

Pet Care Associate

PetSmart
10.2013 - 05.2016


  • Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
  • Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
  • Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Managed inventory of pet supplies including food, toys, grooming tools, ensuring availability of necessary items at all times.
  • Supported the training of new hires, sharing knowledge and expertise on best practices in pet care industry standards.
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Administered medications to animals in treatment and documented changes in condition.
  • Followed pet care instructions for dietary needs and medication regimens.

Sales Associate

Finish Line
06.2010 - 03.2013
  • Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions
  • Interacted with customers daily, built strong customer base through providing personalized product guidance, resolving issues, following up on purchases, and opening new accounts
  • Successfully assisted customers with product selections and purchases, e-service transactions
  • Exceeded daily sales goal by cross selling and promoting additional products and services
  • Arranged new merchandise with signage and appealing displays that encouraged customer sales and moved overstock items
  • Delivered excellent customer service with floor sales and assist customers with purchases
  • Recommended, select, located and obtain merchandise based on customer needs
  • Described merchandise and explained use, operation, and care of merchandise
  • Managed cash register, communicated with customers, computed sales prices, total purchases; received and processed cash and credit payment
  • Maintained knowledge of current sales, sales promotions, payment and exchanges policies
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Party Coordinator

SWEET AND SASSY
04.2010 - 08.2010


  • Increased customer satisfaction by promptly addressing concerns and providing creative solutions for various event needs.
  • Ensured timely setup and breakdown of events through effective coordination with staff members, vendors, and venue personnel.
  • Boosted repeat business by delivering memorable parties that exceeded client expectations through exceptional attention to detail and clear communication.
  • Elevated guest enjoyment levels with innovative entertainment offerings tailored specifically to each unique event theme or occasion.
  • Enhanced guest experiences by efficiently coordinating party logistics and maintaining a keen eye for detail.
  • Managed budgets effectively to optimize resources while maintaining high-quality events, keeping track of spending and negotiating contracts.
  • Brainstormed and implemented creative event concepts and themes.
  • Developed detailed event reports, documenting all aspects of each event.
  • Coordinated transportation and parking arrangements for guests and vendors.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Maintained accurate records of all event details, including contracts, invoices, and client communications, to ensure smooth operations and facilitate future reference.

Education

High school diploma -

Orange Park High School
Orange Park, FL

Bachelor's degree - Psychology

Alabama A & M University
Huntsville, AL
12.2016

Skills

  • Marketing
  • Branding
  • Sales
  • Cash management
  • Negotiation
  • Banking
  • Portfolio management
  • Cash handling
  • Dog training
  • Filing
  • Animal restraint
  • Immunizations
  • Veterinary Technician Experience
  • Veterinary Assistant
  • Animal Care
  • Laboratory Procedures
  • Laboratory Experience
  • Medical Imaging
  • Microsoft Outlook
  • Business Development
  • Medication Administration
  • General ledger reconciliation
  • Loan origination
  • Financial planning
  • Medical receptionist
  • ER
  • Budgeting
  • Pricing
  • Account management
  • Microsoft Access
  • Interviewing
  • Fraud prevention and detection
  • Scripting
  • Social media management
  • Hospital experience
  • Medical records
  • Balance sheet reconciliation
  • Front desk
  • Cash register
  • Typing
  • Research
  • Procurement
  • Customer service
  • Avimark
  • Microsoft Excel
  • Workday
  • CRM software
  • Active listening
  • Professional telephone demeanor
  • Microsoft outlook
  • Computer proficiency
  • Customer relations
  • Documentation
  • Data entry
  • Payment processing
  • Scheduling

Certification

  • Certified Notary Public
  • Driver's License

Timeline

CSR/ Accountant Manager

Valley Animal Hospital
07.2023 - Current

Relationship Banker II

Region's Bank
05.2022 - 12.2023

Veterinary Technician

Valley Animal Hospital
10.2020 - Current

Veterinary Technician

Huntsville Veterinary Specialists and Emergency
07.2018 - 10.2019

Brand Operations Supervisor

Victoria's Secret
07.2016 - 05.2023

Receptionist

Bluestar Pet Hospital
05.2016 - 03.2017

Pet Care Associate

PetSmart
10.2013 - 05.2016

Sales Associate

Finish Line
06.2010 - 03.2013

Party Coordinator

SWEET AND SASSY
04.2010 - 08.2010

High school diploma -

Orange Park High School

Bachelor's degree - Psychology

Alabama A & M University

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Deja Mayberry