Summary
Overview
Work History
Education
Skills
Timeline
Generic

DE'JA MCKIEVER

Detroit

Summary

Accomplished and results-driven professional with over 14 years of experience in customer service, mortgage operations, and workforce development,. Recognized for delivering exceptional client service, building strong relationships, and consistently exceeding performance goals. Adept at assessing client needs, identifying barriers, and implementing effective solutions. Skilled in managing complex processes, ensuring compliance with regulations, and guiding individuals toward resources that promote success.

Overview

6
6
years of professional experience

Work History

WIOA Career Coach

SERCO
Detroit
02.2024 - Current
  • Conduct in-depth interviews with customers to assess service needs and determine eligibility for programs.
  • Review and evaluate applications and supporting documentation to identify barriers and develop action plans.
  • Request, provide, and record supportive services in compliance with SERCO guidelines.
  • Identify and refer clients to community resources and training opportunities to support career development.
  • Maintain accurate case notes, reports, and data entries to ensure regulatory compliance and performance tracking.
  • Train and mentor new hires, assist and develop training materials, process and verify hours for payroll and assist Team Lead with needed support.

Mortgage Banker / Loan Officer

Rocket Mortgage
Detroit
01.2023 - 10.2023
  • Reviewed and processed mortgage applications, ensuring accuracy and compliance with federal and state regulations.
  • Analyzed financial documentation to determine borrower eligibility and creditworthiness.
  • Met and exceeded production goals in a fast-paced, deadline-driven environment.
  • Provided exceptional customer service by guiding clients through the mortgage process from application to closing.
  • Collaborated with underwriting and processing teams to resolve application issues and expedite approvals.

Underwriter, Conventional

United Wholesale Mortgage
Pontiac
06.2019 - 06.2020
  • Reviewed loan files to ensure compliance with underwriting guidelines, investor requirements, and company policies.
  • Assessed risk by evaluating credit history, income documentation, and property appraisals.
  • Managed multiple loan files simultaneously while meeting productivity and accuracy benchmarks.
  • Maintained strong relationships with brokers to facilitate smooth communication and issue resolution.
  • Supported operational departments by performing quality control checks and indexing loan documentation for processing.

Education

Bachelor of Science - Family and Community Services

Michigan State University
East Lansing, MI

CompTIA A+ -

Global IT
Southfield, MI

CompTIA Network+ -

Global IT
Southfield, MI

CompTIA Security+ -

Global IT
Southfield, MI

Business Analytics -

Global IT
Southfield, MI

Skills

  • Medical Terminology
  • Anatomy & Physiology Knowledge
  • Google Suite
  • Microsoft 365
  • Client Service
  • Time Management
  • Data Analytics
  • Attention to Detail
  • Effective Communication
  • Record Keeping
  • Problem-Solving
  • Proficient with SalesForce (LaunchPad)
  • Proficient with OSMIS
  • Familiarity with ADP
  • Familiarity with Allocation Codes
  • Familiarity with Citrix Workspace
  • Familiarity with Zendesk & CRM Software
  • Case management
  • Career assessment
  • Job placement
  • Compliance review
  • Workforce readiness
  • Networking strategies

Timeline

WIOA Career Coach

SERCO
02.2024 - Current

Mortgage Banker / Loan Officer

Rocket Mortgage
01.2023 - 10.2023

Underwriter, Conventional

United Wholesale Mortgage
06.2019 - 06.2020

Bachelor of Science - Family and Community Services

Michigan State University

CompTIA A+ -

Global IT

CompTIA Network+ -

Global IT

CompTIA Security+ -

Global IT

Business Analytics -

Global IT

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