Deja Moore
Houston,TX
Summary
Talented professional manager seeking to fill an executive role. Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Quality Control Technician
Sanderson Farms Inc
01.2020 - 02.2023
- Performed thorough inspections of incoming materials and outgoing products
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements
- Maintained quality documentation and records for conformance with relevant standards
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates
- Proposed corrective actions to address recurring quality issues.
Program Assistant
Baker Ripley
06.2019 - 11.2020
- Manage the front desk at the center
- Ensure all lobby areas are equipped with up-to-date information regarding programs
- Support center functions as needed
- Attend weekly staff meetings, and work closely with other staff
- Make reminder phone calls for class start dates and/or cancellation classes, as applicable, to members and instructors
- CTS data entry includes but not limited to class attendance and enrolling into and/ or dropping students from classes, as applicable
- Maintain and Support Emergency Assistance
- Administrative Support to campus includes but my limited to customer service, answering phones, taking and relaying messages, agency tours, fee collection, distribution of correspondence, preparing reports as needed, and inventory management
- Other Duties Assigned
Medical Billing Customer Service Representative
PFS Group
01.2018 - 03.2019
- Collecting essential information from respective units and preparing bills
- Explaining levied charges to patients and collecting payments in cash and credit cards
- Determining final patient invoice by capturing services noted in the patient chart and keeping accurate records of laboratory tests and treatment provided
- Assisting the accounts section for translating health-care services into medical claims and submitting the documents via mail to the patient's insurance provider
- Providing information regarding services and clinical duties performed by physicians, nursing personnel and other hospital staff to the patient's family by answering their questions related to the bill's charges
Data Administrative Specialists
Motor Freight Express
06.2014 - 10.2015
- Assisted with data entry duties such as canceled checks, sales reports, billing, as well as entered data in specific data fields while utilizing keyboards and scanners
- Reported to Program Manager directly to assist with administrative tasks
- Compiled, sorted and verified the accuracy of data before it is entered
- Utilized safety measures to keep documents confidential to company's standards/procedures
- Run reports, scanned and uploaded documents into database
- Answered telephones and provided information to clients, responded to messages and transferred calls to appropriate individuals
- Created, maintained, and entered information into company databases
- Set up and managed electronic filing systems, recorded information, updated company manual, tracked such attendance records, scheduled appointments and interviews
- Operated office equipment, ordered office supplies, tracked and submitted any IT issues
- Gexa Energy
- Billing Customer Service Specialists
- Credit negotiations (payment extensions, arrangements, turn-ons and offs)
- Responded to billing inquiries and handle customers' high bill complaints
- Provided information about company programs, products and services
- Provided data to customers requesting new services and/or construction
- Sought resolution of customer complaints
- Closed accounts at request of customer
- Referred customers to network of agencies able to provide financial assistance
Education
High School Diploma -
Klein High School
Business Administration
Lone Star College
Skills
- 6 years of experience within Customer Service/Sales
- 4 years of experience as Data Administrative Specialist
- 4 years of experience as Teacher Assistant
- Computer Skills
- Proficient with
- Microsoft Word, Excel, PowerPoint, Outlook, Access and
- Spreadsheets
- Policy and Procedure Adherence
- Microsoft Office
- SAP Systems
- Past Due Account Management
Timeline
Quality Control Technician
Sanderson Farms Inc
01.2020 - 02.2023
Program Assistant
Baker Ripley
06.2019 - 11.2020
Medical Billing Customer Service Representative
PFS Group
01.2018 - 03.2019
Data Administrative Specialists
Motor Freight Express
06.2014 - 10.2015
High School Diploma -
Klein High School
Business Administration
Lone Star College