Deja Ned
Fort Moore,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Seasoned Floor Manager highly effective at managing wide-ranging tasks in support of operations. Excellent team leader and complex problem-solver with analytical and adaptable approach. Supportive supervisor and unbiased leader of numerous personalities and individuals. Military Service Representative served community through outreach and recruiting of individuals. Visited schools to deliver presentations and answer questions about uniform services. Educated interested individuals on different military roles and types of jobs available.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Army 89B
United States Military
01.2019 - Current
- Dedicated and highly skilled Ammunition Specialist with 5 years of experience in safely handling, storing, and distributing munitions
- Developed strong communication and organizational skills through working on group projects.
- Worked effectively in fast-paced environments.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked well in a team setting, providing support and guidance.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed and maintained courteous and effective working relationships.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Representative
Asurion Works
03.2020 - 10.2022
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Manager
Cold Stone
06.2018 - 01.2020
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained 7 personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Floor Manager
Old Navy
10.2016 - 02.2018
- Experienced retail manager with strong track record in store operations and staff leadership
- Exceptional customer experiences and driving store profitability.
- Managed team of 5 employees to maintain smooth-running operations of shop floor.
- Performed closing procedures 6 times weekly by balancing cash drawers and reconciling credit card transactions.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
Education
Associate of Science - Pre-Medicine
Barton Community College
Kansas05.2024
Skills
- Schedule Management
- Operations Management
- Product Promotion
- Regulatory Compliance
- Customer Relations
- Call center experience
- Complaint Handling
- Cross-cultural communication
- Microsoft Excel
- Inbound Call Management
- Medical terminology knowledge
- Understanding Customer Needs
References Available
True
Certification
- CET - EKG Technician
- Google Education Training - 2 Years
Timeline
Customer Service Representative
Asurion Works
03.2020 - 10.2022
Army 89B
United States Military
01.2019 - Current
Manager
Cold Stone
06.2018 - 01.2020
Floor Manager
Old Navy
10.2016 - 02.2018
Associate of Science - Pre-Medicine
Barton Community College