Deja Nordmoe
Loves Park,United States
Summary
Dedicated Receptionist with excellent experience in the healthcare industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organizational skills
Overview
6
6
years of professional experience
Work History
Guest Service Representative
Candlewood Suites
10.2023 - Current
- Took reservations over phone recording guest information in property management system.
- Assisted with reservation modifications, resolving any guest issues promptly.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk and streamlining check-in and check-out processes.
- Developed strong rapport with long-term guests to foster loyalty and repeat business.
- Handled payment transactions accurately.
- Answered hotel phones with professionalism and directed calls appropriately.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
Front Desk Receptionist
Circle Of Wellness
04.2023 - 09.2023
- Maintained accurate records of patient visits and treatments.
- Developed strong relationships with patients through attentive listening and compassionate support during their visits.
- Collaborated with the chiropractic team to provide comprehensive care for patients.
- Organized patient files efficiently.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out.
- Processed payments for billing and balanced daily transactions.
- Adhered to strict HIPAA guidelines.
- Managed multi-line phone system and pleasantly greeted patients.
Receptionist/Lead Receptionist
Alden Debes Rehabilitation & Health Care Center
07.2018 - 08.2022
- Greeted and screened all incoming visitors for COVID-19.
- Provided friendly, knowledgeable assistance as needed.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls on high-volume, multi-line phone and directed callers to internal personnel and departments.
- Scanned and uploaded medical records to resident profiles on Point Click Care.
- Scheduled medical appointments and transportation for residents.
- Established log to track medical appointments and transportation scheduled. Also kept detailed written records of all appointments/transports scheduled.
- Restocked supplies and placed purchase orders.
- Sorted, received and distributed mail between departments and personnel.
- Maintained current and accurate medical records.
- Administered pre-employment drug tests to new hires.
- Assisted in interview process for new hires to reception department.
- Trained several new hires on department procedures.
- Created monthly employee schedule for department.
Education
High School Diploma -
Harlem High School
Machesney Park, IL05.2017
Skills
- Customer Service
- Cash Handling
- Attention to Detail
- Multitasking Abilities
- Google Workspace
- Outlook
- Microsoft Word
- Point Click Care
- TotalMD
- Opera PMS
- Inventory Monitoring
Timeline
Guest Service Representative
Candlewood Suites
10.2023 - Current
Front Desk Receptionist
Circle Of Wellness
04.2023 - 09.2023
Receptionist/Lead Receptionist
Alden Debes Rehabilitation & Health Care Center
07.2018 - 08.2022
High School Diploma -
Harlem High School