Deja Odis
Arlington,TX
Summary
To establish gainful employment that is client driven by adopting an approach that is efficient and diligent; an approach that is cohesive with the organizational, mission, vision and the internal value system Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
HealthEquity Inc.
10.2021 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Customer Service Representative
PFSweb
Arlington, TX
06.2021 - 10.2021
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Warehouse Associate
K&N
Grand Prairie, TX
11.2020 - 07.2021
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Performed cycle counts to ensure accuracy of inventory levels.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
Warehouse Worker
TARGET DISTRIBUTING Center
Huntsville, AL
05.2020 - 10.2020
- Maintained stock levels in accordance with company policies.
- Operated scanners, computers, and other equipment to track orders.
- Assembled orders according to customer requests.
- Inspected damaged goods prior to disposal or return to vendor.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Transported goods to designated areas within the warehouse facility.
Package Handler
UPS
Irving, TX
03.2019 - 03.2020
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Stacked boxes onto pallets in an efficient manner.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
Security Guard
Dynamic Security, Inc.
Huntsville, AL
09.2018 - 03.2019
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Responded to alarms, emergencies, and disturbances.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Maintained order during special events such as concerts and conferences.
- Observed surveillance cameras for any suspicious activity or intruders.
Warehouse Associate
Amazon Fulfillment Center DFW2
Coppell, TX
12.2017 - 06.2018
- Maintained accurate inventory records through manual and computerized systems.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
- Handled hazardous materials safely following prescribed regulations.
- Provided assistance with monthly physical inventories as needed.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Received deliveries, scanned packages and updated orders in internal database.
Customer Service Representative
Alorica
Huntsville, AL
01.2017 - 11.2017
- Provides expertise and customer service support to members, customers, and/or providers
- Utilizes several systems to initiate and complete service orders and handle customer requests
- Responsible for credit/inbound and outbound collections, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required
- Implement process changes within the department
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Kept records of customer complaints
- Managed customer accounts.
Manager
McDonald's
Irving, TX
03.2014 - 01.2016
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Crew Member
Wendy's
Irving, TX
01.2012 - 01.2014
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches and salads.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Education
High school in General Studies -
Winfree Academy Charter School (Irving)
01.2016
Skills
- Call Management
- Product Knowledge
- Data Collection
- Inbound and Outbound Calling
- Heavy Equipment Operation
- Storage Organization
- Shipping and receiving
- Quality Control
- Active Listening
- Time Management
- Friendly, Positive Attitude
- Organization and Time Management
- Account updating
- Information Security
- Protected Health Information
- Privacy policies
- HIPAA knowledge
- Data Entry
- Paperwork Processing
- Microsoft Office
- Follow-up skills
- Credit card payment processing
- Customer Service
References
References available upon request.
Timeline
Customer Service Representative
HealthEquity Inc.
10.2021 - Current
Customer Service Representative
PFSweb
06.2021 - 10.2021
Warehouse Associate
K&N
11.2020 - 07.2021
Warehouse Worker
TARGET DISTRIBUTING Center
05.2020 - 10.2020
Package Handler
UPS
03.2019 - 03.2020
Security Guard
Dynamic Security, Inc.
09.2018 - 03.2019
Warehouse Associate
Amazon Fulfillment Center DFW2
12.2017 - 06.2018
Customer Service Representative
Alorica
01.2017 - 11.2017
Manager
McDonald's
03.2014 - 01.2016
Crew Member
Wendy's
01.2012 - 01.2014
High school in General Studies -
Winfree Academy Charter School (Irving)
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