Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Deja Peele

Virginia Beach,VA

Summary

Professional with strong background in claims management, prepared to make significant impact. Skilled in assessing and processing claims accurately, resolving complex issues, and ensuring customer satisfaction. Effective team collaborator with focus on achieving results and adapting to changing needs. Known for analytical thinking, communication skills, and attention to detail.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Claims Representative

DOMA Technologies
04.2024 - 05.2025
    • Worked productively in fast-moving work environment to process large volumes of claims.
    • Followed up with customers on unresolved issues.
    • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
    • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
    • Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
    • Provided exceptional customer service, addressing concerns and resolving issues promptly.
    • Coordinated with healthcare providers to verify treatment plans and expenses.
    • Reviewed and updated claim processing guidelines, ensuring alignment with industry standards.
    • Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.

Leasing Consultant

Midtown At Town Center
12.2022 - 03.2024
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Enhanced community atmosphere by planning and executing engaging resident events.

Leasing Professional

Gables Residential
05.2021 - 11.2022
  • Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospects needs.
  • Used database software such as Yardi Voyager Coop.
  • Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
  • Inspected grounds, facilities, and equipment routinely to determine necessity of repairs and maintenance.
  • Investigated complaints, disturbances and violations and resolved problems following management rules and regulations.
  • Maintained contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations.
  • Distributed and followed up on tenant renewal notices.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Responded to requests and scheduled appointments for property showings.
  • Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.

Sales Associate

Marshalls
09.2018 - 04.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Monitored customers for signs of security concerns and escalated issues to management.

Cashier

Wendy's
10.2017 - 02.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Learned duties for various positions and provided backup at key times.

Education

Associates - Business Administration

Georgia State University
Dunwoody, GA
05-2022

Skills

  • Contract Management
  • Data Entry
  • Multi-Tasking
  • Policy Analysis
  • Goal-oriented mindset
  • Record keeping
  • Background checks
  • Organizational skills
  • Recruitment and marketing techniques
  • Telephone and email etiquette
  • Fair housing regulations
  • Training and mentoring

Accomplishments

  • Achieved the most leases quarterly through effectively helping with updating marketing strategies.

Certification

  • Certified Government Contractor, DOMA Technologies - April 2024- May 2025

Languages

English
Native or Bilingual

Timeline

Claims Representative

DOMA Technologies
04.2024 - 05.2025

Leasing Consultant

Midtown At Town Center
12.2022 - 03.2024

Leasing Professional

Gables Residential
05.2021 - 11.2022

Sales Associate

Marshalls
09.2018 - 04.2021

Cashier

Wendy's
10.2017 - 02.2018

Associates - Business Administration

Georgia State University

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