Deja Pope
Atlanta,GA
Summary
Highly motivated customer service professional with expertise in helping organizations enhance employee productivity and increase sales. Demonstrated skills in building and managing customer relations to drive customer retention, reduce churn, and increase customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Experience Manager
Macy’s Herald Square
New York, NY
10.2020 - 11.2022
- Managed associates in women’s apparel and home goods department
- Maintained sales goal of 3,000 in revenue for presales every month
- Supervised and trained new sales associates on sale strategies and company procedures
- Provided customer service and conflict resolution for customers and associates
Tech Supervisor
Market Source - Target
New York, NY
04.2020 - 06.2021
- Charted number 1 in district for 100% sale increase in house
- Supervised and trained new employees in electronics department
- Maintained inventory, employee schedules, and other administering documents
- Resolved technical issues for phones and Apple products
Sales Associate
GAP
New York, NY
09.2019 - 03.2020
- Used photography and branding designs to market apparel
- Provided customer service with friendly and welcoming personality
- Enhanced product presentation and promotional displays, while working alongside retail representative
Education
Bachelor of Science - Integrated Studies, Hospitality And Tourism Comm.
Middle Tennessee State University
Murfreesboro, TN08.2019
Skills
- Microsoft Office Suit (Word, Excel, Powerpoint)
- Management
- Customer Service
- Administration
- IT Experience
- Training Onboarding
- Photography/Design
- Marketing and Sale
- Data Entry
Photography
- Adobe Lightroom
- CC Photoshop
Timeline
Customer Experience Manager
Macy’s Herald Square
10.2020 - 11.2022
Tech Supervisor
Market Source - Target
04.2020 - 06.2021
Sales Associate
GAP
09.2019 - 03.2020
Bachelor of Science - Integrated Studies, Hospitality And Tourism Comm.
Middle Tennessee State University
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