Deja Quinones
Summary
Patient-focused PCA/ CNA with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, assisting with all daily living activities, and building safe healthy relationships while doing so. Demonstrated ability to organize and multitask during a range of different situations; while also providing emotional support to patients and families.
Overview
5
5
years of professional experience
1
1
Certification
Work History
PCA (Patient Care Assistant)
St. Mary Medical Center
06.2020 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Answered patient assistance calls, assessed needs, and offered support.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Maintained clean and safe environment to promote patient safety and comfort.
Server
Texas Roadhouse
06.2020 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm healthy relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for service each day.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Cashier/Food Runner
McAlister's Deli
01.2020 - 11.2020
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
Cashier/Food Runner
Culver's Restaurant
01.2019 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked, organized, and tagged merchandise/supplies.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Education
High School Diploma -
Hobart High School
Hobart, IN05.2020
Skills
- Dependable and Responsible
- Dementia Care
- Medical terminology knowledge
- Patient Observation
- Mobility Assistance
- Professional Bedside Manner
- Catheter Care
- Blood Glucose Monitoring
- Vital signs monitoring
- Feeding Assistance
- Emergency Response
- Respectful and Compassionate
- Time Management
- Problem-Solving
- Elderly Care
- Daily living assistance
- Multitasking and Organization
- Personal Hygiene Assistance
- Basic Housekeeping
- Emotional Support
- Customer Service
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Teamwork and Collaboration
- Strong Work Ethic
- Sense of urgency
Certification
- CNA - Certified Nursing Assistant
Timeline
PCA (Patient Care Assistant)
St. Mary Medical Center
06.2020 - Current
Server
Texas Roadhouse
06.2020 - 04.2021
Cashier/Food Runner
McAlister's Deli
01.2020 - 11.2020
Cashier/Food Runner
Culver's Restaurant
01.2019 - 09.2019
High School Diploma -
Hobart High School