Deja Richardson
Rochester,NY
Summary
Strong dedication to helping customers resolve issues and cultivating a positive image of the business. Possesses excellent ability to listen attentively, solve problems quickly and efficiently, and create high-satisfaction with callers.
Overview
12
12
years of professional experience
Work History
Clerk III- Part Time
City Of Rochester
02.2024 - Current
- Inputs work orders, inspection reports, property code violations, etc., into computer.
- Receives telephone and walk-in complaints.
- Routes complaints to appropriate team member, logs and tracks through to resolution.
- Accepts applications for City programs (certificates of occupancy, building permits, rehabilitation, loans/grants, summer youth employment, vehicle storage permits, etc.).
- Prioritizes the routine activities and clerical workflow of the office;
- Drafts routine correspondence to respond to citizen concerns;
- Responds to requests from the public for information about City programs and services.
- Acts as liaison with City offices and other agencies when problems cannot be resolved with NSC resources.
- Performs monitoring and reporting activities related to the tracking of the workflow.
- Responds to inquiries from the public for property information, accessing various databases.
- Assists Inspection personnel with scheduling of inspections, meetings, other appointments, etc..
LEGAL ASSISTANT
Fein, Such, & Crane LLP
06.2023 - 12.2023
- Provided administrative support to attorneys in a fast-paced legal environment, including filing and organizing documents, drafting correspondence, scheduling appointments, and managing calendars
- Developed and maintained positive relationships with clients and legal staff
- Drafted legal correspondence and managed the preparation of court filings
- Monitored court dockets and provided timely updates to attorneys
- Proofread legal documents for accuracy prior to filing or distribution.
SERVER
Red Robin
06.2021 - 09.2022
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Memorized menu to help diners make informed meal choices
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Assisted with training of new staff members.
CREW MEMBER
Dunkin
09.2018 - 01.2021
- Processed payments and completed register transactions accurately
- Resolved customer complaints and inquiries in a timely manner
- Prepared and served food and beverages to customers
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
- Coordinated with other crew members to complete assigned tasks quickly and effectively
- Placed orders into POS systems and handled cash and credit transactions
- Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns.
VOLUNTEER COORDINATOR
Safe In His Arms Ministries
11.2023 - 11.2023
- Planned volunteer appreciation events, ordered gifts, and coordinated other ways to thank volunteers for service
- Assisted with event planning activities by coordinating logistics associated with recruiting volunteers for specific tasks or assignments
- Helped with outreach to local organizations in the community to create and maintain partnerships
- Collaborated with businesses, schools, and social organizations to establish a network of volunteers and community resources
- Collaborated closely with department managers to develop meaningful opportunities for volunteers that align with organizational goals
- Developed strong communication skills while providing customer service to visitors at the volunteer center
- Utilized problem-solving and organizational skills to manage multiple tasks simultaneously
- Organized and assisted with events, activities, and programs to drive outreach initiatives.
VOLUNTEER
Youth Asset Community Service Team
09.2012 - 09.2018
- Participated in community clean-up and enrichment projects
- Demonstrated interpersonal abilities by working collaboratively with other volunteers on various projects
- Displayed flexibility when adapting quickly to changing circumstances or instructions from supervisors
- Engaged diverse populations through culturally competent approaches tailored specifically to their needs.
Education
BACHELOR OF SCIENCE (B.S.) IN BUSINESS ADMINISTRATION -
College At Brockport
Brockport, NY05.2023
Skills
- Document Control
- Team Leadership
- Meeting Facilitation
- Decision Making
- Process Improvement
- Adaptability
- Conflict Resolution
- Time Management
- Problem Solving
- Technical Understanding
- Project Management
- Customer Service
- Problem-solving abilities
- Active Listening
- Call center experience
- Problem Resolution
- Complaint Handling
- Microsoft Excel
- Microsoft Outlook
- Scheduling
References
References available upon request
Community Service
VOLUNTEER, 09/2012 to 09/2019
Youth Asset Community Service Team
- Developed strong communication skills while providing customer service to visitors at the volunteer center.
- Utilized problem-solving and organizational skills to manage multiple tasks simultaneously.
- Organized and assisted with events, activities, and programs to drive outreach initiatives.
- Participated in community clean-up and enrichment projects.
• Engaged diverse populations through culturally competent approaches tailored specifically to their needs.
Timeline
Clerk III- Part Time
City Of Rochester
02.2024 - Current
VOLUNTEER COORDINATOR
Safe In His Arms Ministries
11.2023 - 11.2023
LEGAL ASSISTANT
Fein, Such, & Crane LLP
06.2023 - 12.2023
SERVER
Red Robin
06.2021 - 09.2022
CREW MEMBER
Dunkin
09.2018 - 01.2021
VOLUNTEER
Youth Asset Community Service Team
09.2012 - 09.2018
BACHELOR OF SCIENCE (B.S.) IN BUSINESS ADMINISTRATION -
College At Brockport