Deja Riggins
Tomball
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
7
7
years of professional experience
Work History
Claims Representative
Sagesure
05.2023 - Current
- Assessed customer needs to deliver tailored advice and support.
- Responded promptly to inquiries via telephone and email.
- Monitored incoming calls and emails from customers for timely responses.
- Verified customer identity using standard security protocols before initiating claims.
- Established strong relationships through personalized assistance and support.
- Maintained detailed records of interactions, transactions, and customer comments.
- Resolved customer complaints efficiently to enhance satisfaction.
Customer Care Representative
Amazon
03.2018 - 12.2022
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Dispatcher
G&H
05.2019 - 05.2020
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation, and assigned personnel.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Utilized customer feedback to improve customer service.
Education
High School Diploma -
Klein Oak High School
06-2019
Skills
- Effective Written and Verbal Communication
- Calm and Professional Under Pressure
- Telephone Etiquette
- Ability to Work Independently
- Policy and Procedure Adherence
- Livechat Messaging
- Call Controlling
- Goals and Performance
- Microsoft Office
- Documenting Calls
Timeline
Claims Representative
Sagesure
05.2023 - Current
Dispatcher
G&H
05.2019 - 05.2020
Customer Care Representative
Amazon
03.2018 - 12.2022
High School Diploma -
Klein Oak High School
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