Ashley Blow
Princeton,TX
Summary
Security professional with over five years of experience at USAA, specializing in threat assessment, logistics coordination, and team leadership. Renowned for maintaining a 100% incident-free record while delivering high-level client service. Proficient in safety protocols and compliance, with a strong focus on communication and asset protection.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Protective Security Officer
USAA
Plano, TX
01.2019 - Current
- Coordinated logistics and communications for security operations.
- Delivered high-level client service and protection for high-profile individuals.
- Utilized Salesforce and surveillance systems (Nice Vision, Victor) to manage and monitor data for over 200 access badge readers.
- Supported USAA's Catastrophe Response Team by coordinating logistics and conducting safety assessments for 10+ basecamp deployments across multiple states.
- Maintained strict adherence to protocols, including firearms handling, and emergency medical responses.
- Assisted in the development of security policies and procedures.
- Prepared incident reports.
- Assisted in developing evacuation plans for emergency situations.
- Conducted threat intelligence research to stay updated on emerging risks.
Shift Lead Security Operations Center
DXC Technologies
Plano, TX
06.2018 - 04.2019
- Monitoring CCTV and alarm circuit boards for over 10 different site locations across the U.S.
- Protective Security Officer dispatcher for over 20 officers.
- Supervised team members to ensure compliance with company policies.
- Trained new employees on operational procedures and safety protocols.
- Monitored security alerts to identify potential threats and vulnerabilities.
Shift Lead Supervisor
CVS
Kingsland, GA
04.2017 - 06.2018
- Financial management.
- Unloading freight efficiently.
- Data management.
- Enhanced customer satisfaction by resolving issues and providing tailored solutions.
- Developed relationships with clients to foster loyalty and repeat business.
- Developed sales strategies to increase market share in competitive regions.
Customer Service Representative
Old Navy
Jacksonville, FL
03.2014 - 11.2016
- Customer service and sales specialist
- Sustained facility cleanliness by implementing regular maintenance protocols
- Point-of-sale transactions for cash and credit card sales.
- Collaborated with team members to achieve sales targets and improve service.
- Managed inventory levels to ensure product availability for customers.
Shift Lead Supervisor
Customer Service of America
Saint Marys, GA
02.2011 - 03.2013
- Managed in-bound and out-bound calls to ensure efficient communication with clients.
- Executed account set-ups to facilitate seamless user onboarding.
- Processed payments accurately to maintain financial integrity.
- Managed operations for team of 30 employees in lead role.
- Deposit management.
- Subject Matter Expert.
Chef
Raidas Asian Cafe
Kingsland, GA
02.2010 - 01.2012
- Maintained the operational duties of a professional kitchen.
- Food preparation in a professional kitchen.
- Customer service taking calls, hosting, and expediting orders.
- Monitored inventory levels, ordering supplies to maintain kitchen operations smoothly.
- Collaborated with front-of-house staff to ensure seamless service and dining experience.
Teller/Customer Service Representative
Southeastern Bank
Woodbine, GA
10.2005 - 11.2008
- Night deposit and billing transaction facilitator.
- Managing cash drawer, ATM, and bank vault.
- Provided exceptional customer service to enhance client satisfaction.
Education
Associate of Science - Culinary Arts
Coastal Pines Technical College
Skills
- Threat assessment
- Logistics coordination
- Team leadership
- First aid and CPR
- Defensive tactics
- Physical security expertise
- Crisis management
- Firearms proficiency
- Asset protection
- Incident report writing
- Proficient in Microsoft Office Suite
Certification
- Guard Card
- CPR Certified, AED Certified
- Armed Security License, 11/01/18, 08/31/28
- Texas Private Security License, 11/01/18, 08/31/28, 00472041
- ICS 100 & 200 Certification.
- CSM Certification.
- Texas All Lines Adjuster License
Accomplishments
- Protective Security Officer of the Quarter.
- Protective Security Officer of the Year.
- Competed and won in the 2025 Officer Olympics.
- CAT Team (Catastrophe Response Team) Site Director.
Timeline
Senior Protective Security Officer
USAA
01.2019 - Current
Shift Lead Security Operations Center
DXC Technologies
06.2018 - 04.2019
Shift Lead Supervisor
CVS
04.2017 - 06.2018
Customer Service Representative
Old Navy
03.2014 - 11.2016
Shift Lead Supervisor
Customer Service of America
02.2011 - 03.2013
Chef
Raidas Asian Cafe
02.2010 - 01.2012
Teller/Customer Service Representative
Southeastern Bank
10.2005 - 11.2008
Associate of Science - Culinary Arts
Coastal Pines Technical College