Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DEJA S DAVIS

Villa Rica,GA

Summary

Healthcare Analyst with expertise in clinical research and data analysis at Wire Health. Achieved 25% reduction in discrepancies through cross-functional collaboration and strategic problem-solving. Proficient in Tableau, Excel, and Python, delivering accurate reports that meet client specifications.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Healthcare Analyst

Wire Health
Hershey, PA
10.2022 - Current
  • Analyzed data to uncover trends and achieved a 25% reduction in discrepancies.
  • Created comprehensive reports on healthcare utilization rates and cost drivers for executive review.
  • Developed an interactive Tableau dashboard, facilitating real-time performance tracking for over 600 clinicians.
  • Executed strategies that improved operational efficiency, leading to a 15% decrease in appointment wait times.
  • Produced reports that included statistical analysis and visual data representations of health metrics.

Customer Support Specialist

Globe Life
Mckinney, TX
01.2020 - 09.2022
  • Liaised with providers to obtain missing documentation, achieving a 30% reduction in incomplete claims.
  • Reviewed and validated over 500 claim forms and medical reports weekly, ensuring data accuracy.
  • Participated in cross-functional meetings to advise on procedure changes and new technology systems.
  • Applied coding knowledge in CPT-4, HCPCS, and ICD-10 for precise benefit allocation.
  • Utilized strong communication skills to enhance customer satisfaction and resolve issues effectively.

Customer Service Team Leader

Publix
Villa Rica, GA
02.2017 - 12.2019
  • Integrated coaching sessions after evaluating store performance, resulting in improved service quality and data accuracy.
  • Achieved 35% reduction in error rates by spearheading weekly team huddles and targeted performance reviews.
  • Cultivated effective relationships with customers, vendors, and stakeholders to enhance communication.
  • Successfully resolved escalated customer issues with a 92% rate, increasing customer retention by 20%.
  • Utilized CRM and Salesforce for KPI monitoring, driving productivity gains within six months.

Education

Bachelor of Science (B.S.) - Psychology

Georgia State University
Atlanta, Georgia
05.2022

Skills

  • Clinical research and data analysis
  • Revenue cycle management
  • Accounts payable and receivable
  • Client-centered approach
  • HIPAA compliance
  • Microsoft Office proficiency
  • Evidence-based outcomes
  • Power BI expertise
  • Operational efficiency
  • Python and Excel expertise
  • Process improvement strategies
  • Cross-functional collaboration
  • Attention to detail
  • Adaptability and flexibility
  • Patient scheduling and care coordination
  • Trauma-informed care practices
  • Case documentation and reporting
  • Empathy in patient interactions
  • Time management skills
  • Google Workspace proficiency
  • Salesforce
  • Performance tracking
  • Problem solving
  • Tableau visualization

Certification

  • Project Management
  • Data Analysis

Timeline

Healthcare Analyst

Wire Health
10.2022 - Current

Customer Support Specialist

Globe Life
01.2020 - 09.2022

Customer Service Team Leader

Publix
02.2017 - 12.2019

Bachelor of Science (B.S.) - Psychology

Georgia State University

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