DEJA SMITH
San Antonio,United States
Summary
Highly skilled and experienced Technical Support Specialist seeking SOC Analyst position at Accenture Federal Services to maximize contribution to user, team and business success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Senior Technician, Technical Support
Dell Technologies
2023.06 - Current
- Facilitated users with data backup and recovery processes, ensuring sensitive information is securely stored.
- Monitored windows event logs and alerts, providing first-level support for potential security threats.
- Ensure that operating systems, applications, and security software are up to date to protect against vulnerabilities reducing customer callbacks by 79%.
- Composed and updated technical documentation related to security procedures and hardware configurations for level 2 engineers 5 times a weeks .
- Diagnose and resolve malware infections on user devices, employing antivirus tools and best practices for cleanup.
CAMRS Intern
Accenture Federal Services
2024.06 - 2024.08
- Liaised between AWS, Azure, and Oracle 30% of account holders in order to remediate problems with accounts in various departments within organization.
- Analyzed account details such as POC and client comments to enhance understanding of client problems and needs in tickets for account creation and documentation resulting in successful ticket completions.
- Educated clients on issues revolving around AWS, Azure and Oracle accounts and updated account information to maintain high standards of client service.
- Collaborated 2 hours day with CAMRS team through video on Microsoft teams to maintain individual accountability to work tasks while also implementing structure and informing each other on completed task that contributed to successful team work-flow.
Education
Associate of Applied Science - Information Technology Cybersecurity
St. Philip's College
San Antonio, TX06.2018
Skills
- Packet analysis with Wireshark
- Identified anomalies using Splunk
- MITRE and Cyber Kill Chain Frameworks
- Familiarity with security monitoring with Wazuh
Certification
- Security + Certification - 8/31/2024
- Dell Technical Support Certification
Timeline
CAMRS Intern
Accenture Federal Services
2024.06 - 2024.08
Senior Technician, Technical Support
Dell Technologies
2023.06 - Current
Associate of Applied Science - Information Technology Cybersecurity
St. Philip's College
- Security + Certification - 8/31/2024
- Dell Technical Support Certification
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