Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deja Smith

St Louis,MO

Summary

Dynamic and dedicated server with a strong work ethic, recognized for enhancing customer satisfaction at Hive Cafe. Proven expertise in cash handling and guest engagement, consistently upselling menu items to boost sales. Adept at training new staff and maintaining high service standards, ensuring memorable dining experiences.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server/bartender

Hive Cafe
01.2024 - Current
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Created the drink menu, with seasonal and favorite drinks.
  • Cleaned and operated Espresso machine.


Sever

O’charleys
07.2018 - 12.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Bartender

Longhorn Steakhouse
12.2018 - 11.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Cashier

Old Town Donuts
08.2014 - 06.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

Basic

Mccluer North High
Florissant, MO
05.2015

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Safe food handling
  • Menu memorization
  • Tableside etiquette

Certification

Serve safe certified- expires 2028

Timeline

Server/bartender

Hive Cafe
01.2024 - Current

Bartender

Longhorn Steakhouse
12.2018 - 11.2023

Sever

O’charleys
07.2018 - 12.2018

Cashier

Old Town Donuts
08.2014 - 06.2017

Basic

Mccluer North High

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Deja Smith