Deja Smith
Henderson,NC
Summary
Productive professional equipped to handle continuous, physically demanding work keeping merchandise and materials ready for use. Reliable in meeting demand and operating equipment safely. Brings strong focus on teamwork and customer satisfaction. Hardworking Inventory Specialist bringing 10+ years of retail experience. Driven to maximize customer engagement and sales revenues. Organized and resourceful team player.
Overview
8
8
years of professional experience
Work History
Security Officer
North Carolina Protection Group
Durham, NC
03.2024 - Current
- Greeted employees professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Modular Team Associate
Walmart
Henderson, NC
04.2022 - Current
- Followed orders precisely for correct items, sizes and quantities.
- Tracked production and quality control systems to proactively identify deficiencies.
- Enhanced team efficiency by implementing modular concepts in projects and daily tasks.
- Updated merchandise pricing to match new values and special promotional rates.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Compiled reports of cost factors such as labor, production and equipment.
- Stocked shelves to match planogram images and instructions.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Demonstrated adaptability by seamlessly transitioning between different project roles as needed to support overall team objectives.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Customer Service Representative/Call Center(Remote
Teleperformance
Bristol, TN
12.2022 - 01.2023
- Streamlined call center processes for improved efficiency and reduced wait times.
- Trained new personnel regarding company operations, policies and services.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Updated account information to maintain customer records.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Investigated and resolved accounting, service and delivery concerns.
Overnight Stock Associate
Walmart
Secaucus, NJ
07.2020 - 02.2022
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Managed orders to verify accuracy of incoming and outgoing shipments.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Ensured timely product availability for customers by efficiently unloading and stocking merchandise.
- Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
- Stocked shelves to match planogram images and instructions.
Dock Worker/Forklift Operator
Variety Wholesalers
Henderson, NC
03.2021 - 10.2021
- Helped train new employees in safe practices and warehouse procedures.
- Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
- Operated cranes to safely move and load heavy items onto ships and trucks.
- Ensured accurate tracking of shipments through meticulous record-keeping using both manual logsheets and digital systems.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Maintained a clean work environment, promoting a safe and efficient workspace for all employees.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Ecommerce Personal Shopper
Walmart.com
Remote
12.2017 - 08.2020
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Assisted in the development of the company''s customer loyalty program, encouraging repeat business by offering exclusive benefits and rewards to frequent shoppers.
- Developed strong relationships with suppliers, negotiating favorable terms and ensuring timely delivery of high-quality products.
- Utilized social media platforms to promote products and engage with customers directly, fostering brand awareness and cultivating a loyal following.
- Helped clients to maintain independence and quality of life.
Event Security Staff
Staff Pro Security
Los Angeles, CA
08.2017 - 08.2019
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Developed strong communication and organizational skills through working on group projects.
Education
Diploma - High School Diploma
Northern Vance High School
Henderson, NCCertification Carpenters Appreciate -
Iroquois Job Corp
Medina, NY06.2016
Skills
- Production line operations
- Packing and shipping
- Competitive Analysis
- Forklift Operation
- Equipment monitoring
- Customer Service
- Time Management
- Loss Prevention
- Inventory Management
Timeline
Security Officer
North Carolina Protection Group
03.2024 - Current
Customer Service Representative/Call Center(Remote
Teleperformance
12.2022 - 01.2023
Modular Team Associate
Walmart
04.2022 - Current
Dock Worker/Forklift Operator
Variety Wholesalers
03.2021 - 10.2021
Overnight Stock Associate
Walmart
07.2020 - 02.2022
Ecommerce Personal Shopper
Walmart.com
12.2017 - 08.2020
Event Security Staff
Staff Pro Security
08.2017 - 08.2019
Diploma - High School Diploma
Northern Vance High School
Certification Carpenters Appreciate -
Iroquois Job Corp