Deja Stevenson
Eagle Lake
Summary
Dynamic Pharmacy Technician with proven expertise at Walmart in enhancing workflow and patient satisfaction through effective problem-solving and teamwork. Skilled in insurance reconciliation and maintaining HIPAA compliance, I excel in optimizing pharmacy operations while fostering strong relationships with patients and healthcare providers. Committed to delivering exceptional service and accuracy in medication dispensing.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Sealy Pharmacy
11.2024 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
Teacher
New Beginnings Daycare
02.2024 - 11.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Pharmacy Technician
Walmart
11.2022 - 10.2023
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Shift Leader
Walgreens
07.2020 - 11.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
Flatonia High School
Flatonia, TX05.2013
Skills
- Critical thinking skills
- Effective team collaboration
- Compliance with HIPAA standards
- Streamlined workflows in healthcare
- Understanding of healthcare regulations
- FDA safety protocols for drugs
- OTC product recommendations
- Counseling and educating patients
- Orientation for new employees
- Knowledge of pharmacology
- Reconciliation of insurance claims
- Data entry proficiency
- Computer/typing
Certification
Pharmacy license
Timeline
Pharmacy Technician
Sealy Pharmacy
11.2024 - Current
Teacher
New Beginnings Daycare
02.2024 - 11.2024
Pharmacy Technician
Walmart
11.2022 - 10.2023
Shift Leader
Walgreens
07.2020 - 11.2022
Flatonia High School
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