Deja Stewart-Alexander
Redding,CA
Summary
Certified heavy equipment operator seeking employment opportunities in the construction industry. Motivated to apply skills and knowledge in a hands-on role. Experienced in various fields, open to exploring new opportunities and possessing a strong ability to quickly learn and adapt. Recognized for friendly demeanor and ability to establish positive relationships with colleagues and customers. Focus on delivering exceptional service and achieving results, excelling in managing customer interactions and ensuring seamless team collaboration. Known for reliability, adaptability, and strong communication skills, committed to enhancing customer experiences and resolving inquiries effectively. Seeking a position as an operator to utilize background in delivering high-quality customer support, resolving client issues, and maintaining high satisfaction ratings. Skilled communicator and problem solver, thriving in both independent and team settings to achieve goals and create positive customer experiences. Dedicated to streamlining operations, decreasing costs, and promoting organizational efficiency through sound judgment and independent decision-making. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills, poised to contribute to team success and achieve positive results. Proactive, goal-oriented, and adept at managing multiple priorities with a positive attitude. Committed to continuous learning, growth, and contributing to organizational success. Seeking an entry-level equipment operator position to leverage organizational skills and help the team achieve company goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Dollar Tree Stores
08.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Fostered positive team environment, contributing to higher staff retention rates.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Enhanced brand image by consistently delivering service beyond expectations.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Streamlined customer service processes to reduce wait times and improve service quality.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Associate
Walgreens
09.2020 - 08.2021
- I greeted customers, rang them up on the cash register, counted back change, stocked shelves, answered phones and cleaned
- I also did resets in the store, took passport photos and printed customers picture orders
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Enhanced brand image by consistently delivering service beyond expectations.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
- Increased team productivity with effective communication and coordination of tasks.
- Collaborated with product team to communicate customer feedback, leading to improved product offerings.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
- Organized customer appreciation events, strengthening customer relations and loyalty.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Crew Member/Cook
Cruz Thru
04.2020 - 08.2020
- I was responsible for prepping the food, cooking the food, serving the food, as well as all closing tasks
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
- Kept kitchen up to code for health and safety inspections.
- Managed multiple tasks simultaneously, prioritizing responsibilities to ensure all aspects of the kitchen and service areas functioned smoothly.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Demonstrated attention to detail while assembling meals according to specific customer requests or dietary restrictions.
- Trained new crew members on proper cooking techniques, food safety practices, and company policies.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Promoted a safe working environment by strictly adhering to safety procedures and promptly addressing potential hazards.
- Exhibited adaptability by quickly learning new menu items, recipes, and preparation methods as required by seasonal changes or promotions.
- Reduced food waste through proper portion control measures and careful monitoring of product expiry dates.
- Ensured compliance with local health department regulations through diligent adherence to sanitation protocols and regular inspections.
- Improved customer satisfaction by efficiently preparing and serving food orders in a timely manner.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Operated grills, fryers and ovens to cook food items.
- Trained and assisted new kitchen staff members.
- Cleaned and sanitized work areas, utensils and equipment.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Monitored food temperatures to meet quality and safety standards.
- Followed company recipes and production standards to satisfy customers.
- Learned new menu offerings and options easily to assist customers with selecting items.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
Team Trainer
Taco Bell Restaurant
05.2005 - 08.2010
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
- Taught new team members correct procedures for all areas of operations.
- Trained new employees in specific job requirements.
- Cultivated a supportive atmosphere during training sessions, emphasizing the importance of teamwork and collaboration.
- Demonstrated new products, procedures and techniques to employees.
- Reduced employee turnover rate by providing consistent support and feedback to team members.
- Facilitated open communication between team members, fostering a positive work environment and increasing collaboration.
- Mentored junior employees to improve performance, food safety, and customer service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Performed essential manager duties, including access to the safe, when they were not at the store.
Education
No Degree - Natural science
Shasta College
Redding, CAHeavy Equipment Operations And Maintenance - Heavy Equipment Operations And Maintenance
Shasta College
Redding, CA05.2019
Skills
- Food Production
- Cleaning Experience
- Cooking
- Food Preparation
- Kitchen Experience
- Heavy Equipment Operation
- Backhoe Operation
- Loader Operation
- Customer Service
- Leadership
- Communication skills
- Phone etiquette
- Cashiering
- Stocking
- Sales
- Problem Resolution
- Team Collaboration
- Customer Support
- Complex Problem-Solving
- Complaint Handling
- Assertiveness
- POS System Operation
- Refunds and exchanges
- Product and service solutions
- Quality Assurance
- Calm and Professional Under Pressure
- Product Knowledge
- Valid Driver's License
- Safe Equipment Operation
- Bulldozer Operation
- Front end loader operations
- Safety Compliance
- Earthmoving Operations
- Preventive Maintenance
- Machinery inspection
- Good Judgement
- Construction Equipment Operation
- Repair and Maintenance
- Backhoe Handling
- Bulldozer Maneuvering
- Equipment Inspection Abilities
- Effective communication skills
- Front End Loader Handling
- Decision-Making
- Safety Procedures
- Excavation Expertise
- Parts Lubrication
- Grading Techniques
- Wheel Loader Operation
- Erosion Control Practices
- Attention to Detail
- Critical Thinking
- Excavation and Backfilling
- Adaptable and Flexible
- Grease and Lubricant Application
- Dependable and Punctual
- Following Directions
- Moving and Leveling Dirt
- Topographic mapping
- GPS Technology
- GIS applications
- Land surveying
- Problem-Solving
- Decision-making skills
- Measurement accuracy
- Survey data analysis
Certification
Heavy Equipment Operator, 01/01/19, Present, Completed and graduated from Shasta college's heavy equipment operator and maintenance course.
Willingtorelocate
- Willing to relocate or travel for work.
Personal Information
Authorized To Work: US
Timeline
Customer Service Associate
Dollar Tree Stores
08.2024 - Current
Customer Service Associate
Walgreens
09.2020 - 08.2021
Crew Member/Cook
Cruz Thru
04.2020 - 08.2020
Team Trainer
Taco Bell Restaurant
05.2005 - 08.2010
Heavy Equipment Operator, 01/01/19, Present, Completed and graduated from Shasta college's heavy equipment operator and maintenance course.
No Degree - Natural science
Shasta College
Heavy Equipment Operations And Maintenance - Heavy Equipment Operations And Maintenance
Shasta College
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