DeJa Thomas
Humble,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Senior Resolution Specialist
Walmart Home Office
12.2020 - Current
- Worked in call center environment handling manual and automatically inbound calls..
- Completed in-depth research to investigate claims and resolve problems.
- Documented all actions performed and interactions with customers.
- Responded to customer requests for products, services, and company information.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Used POS system to enter orders, process payments and issue receipts.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
Clerk
Harris County Tax Office
03.2017 - 12.2020
- Contacte Texas Motor Vehicle Department to determine status of pending titles.
- Collected taxes and fees, submitted payments and issued receipts.
- Stayed up-to-date on Texas laws and licensing requirements to complete accurate and efficient reviews.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Communicated with customers to resolve common title issues.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Shipping and Receiving Coordinator
Walmart Central Fill Operation
08.2014 - 01.2017
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
- Unpacked, examined and routed incoming shipments, rejected damaged items and recorded shortages.
- Generated end-of-day reports covering shipments, productivity, and financial totals.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Account Review
- Call center experience
- Account updating
- Customer Service
- Money handling abilities
- Fraud Detection
- Telephone and email etiquette
- Customer Relationship Management (CRM)
Timeline
Senior Resolution Specialist
Walmart Home Office
12.2020 - Current
Clerk
Harris County Tax Office
03.2017 - 12.2020
Shipping and Receiving Coordinator
Walmart Central Fill Operation
08.2014 - 01.2017
High School Diploma -
Penn Foster Career School
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